Delayed pick up but all worked out in the end

No lines, but it took more than an hour to process my order, extremely inefficient. The car prepared for me was 1-2 categories smaller than what I booked, and our luggage couldn't fit in the trunk. Fortunately, after coordination with QEEQ, they agreed to change the car, but there were no larger cars available on-site. After waiting for more than an hour (the rental desk clerk kept making calls), they still couldn't find a suitable car. Eventually, I had no choice but to take a smaller BMW 320d, which caused us to have to put a suitcase in the back seat. This car is a diesel hybrid, extremely fuel-efficient, consuming less than 5 liters per 100 kilometers.

El depósito de la reserva me comentaron que me devolvían sobre la marcha y el Coche lo entregue el sábado a la 01:00 de la madrugada y aún no me han hecho el reembolso

Just want to point out that I return with full tank, however due to the difficulty in finding the return site, I wasted a bit of time around to find the place and eventually the meter is just a little bit away from the F mark and yet your staff added 30 GBP to my bill. I understand that 30 GBP meant half tank of petrol, this is very unfair!

Email confirmation specifically said in terminal for collection as I was not flying in I was dropped at car rental and walked to terminal called the number to be told I need to go back up to car rental it would have been helpful if this was mentioned on the email. The only other thing was a deposit was taken from my credit card held until I returned the car but not refunded immediately (drop off out of hours) until I phoned the office as I am now out of the uk this has cost extra time and money

Good easy experience apart from incorrect information emailed about pick up location

Dislike: HAD MY SAT NAV WITH ME TO FIND MY DESTINATION AFTER PICLKING UP CAR. HOWEVER AFTER LEAVING FOUND THE CIGARETTE LIGHTER NOT WORKING SO COULD NOT CHARGE MY SAT NAVE