Initially given a 7-seater MPV, which was too large. After repeated requests, they switched to the Nissan SUV I originally booked, but the fuel tank was less than half full. I returned it at the same level. Normally, it's full tank when picking up and returning the car, which made me a bit uneasy. The pick-up and drop-off point was a bit far from the airport, but the shuttle bus took only 7 minutes, which was quite convenient.

Counter staff were very unfriendly. Not rude but just unfriendly. No attempt to be pleasant at all. Both on pick up and drop off. ( same person) Driver from airport pleasant. Back to airport - again not rude but unfriendly. Like we were bothering him.

No issues. Will use again

Staff was very friendly and helpful. The price was just what I was looking for. The car was better than expected

It found me a great rental company with excellent prices.

They never picked up their phone upon my arrival in Ottawa. Free shuttle never happened. Never again.

Unfortunately it wasn’t the vehicle that I had booked, this is the 4th time booking with routes and each time they give a different vehicle than the one booked.