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Search for Routes Car Rentals in Ottawa

Nice car, good price, but long wait for shuttle bus.

Reviewed: Tue, Jan 22, 2019
About Routes: 8.7 /10
shuttle bus took way too long to arrive. I called Routes immediately upon arrival and was told the shuttle would pick me up in about 10 mins. After 20 minutes, I called again and was told it would be another 10 minutes. Finally, I was picked up after 30 minutes. It was -14 degrees celsius on that day and standing outside, waiting for 30 mins was frustrating. The representative at the desk was not at all apologetic. Otherwise, I was happy with the service. The car was very nice, clean, and more spacious than I was expecting.
About QEEQ: 10.0 /10
Honda Civic image
Routes
Ottawa Airport(YOW)
Ottawa
Canada
Intermediate | Honda Civic or similar

Relevant Reviews on Routes Ottawa Airport

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Intermediate | Toyota Corolla or similar
Routes
Ottawa Airport(YOW)
Ottawa
Canada
Reviewed: Sat, Nov 9, 2019
“EasyRentCars great... routes mediocre service”
About Routes: 9.0 /10
Counter staff were very unfriendly. Not rude but just unfriendly. No attempt to be pleasant at all. Both on pick up and drop off. ( same person) Driver from airport pleasant. Back to airport - again not rude but unfriendly. Like we were bothering him.
About QEEQ: 10.0 /10
No issues. Will use again

G.Neary

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Economy | Kia Rio or similar
Routes
Ottawa Airport(YOW)
Ottawa
Canada
Reviewed: Sat, Sep 28, 2019
“Easycarrent is definately as easy as 1,2 3.”
About Routes: 10.0 /10
The staff at Routes were excellent - friendly and efficient. The ideal rental company.
About QEEQ: 10.0 /10
Much better than the other booking companies.

B.Bancken

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Economy | Kia Rio or similar
Routes
Ottawa Airport(YOW)
Ottawa
Canada
Reviewed: Wed, Jun 19, 2019
“Excellent”
About Routes: 9.3 /10
The people at the Routes office went above and beyond for me. When I got to the airport I realized I had forgot my iPad in my rental car. They lady at the counter and phone was very patient and the shuttle driver made an extra trip to bring it to me. He wasn’t even going to take a tip for his trouble until I insisted.
About QEEQ: 10.0 /10

C.L.

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Intermediate | Toyota Corolla or similar
Routes
Ottawa Airport(YOW)
Ottawa
Canada
Reviewed: Tue, Apr 16, 2019
“Perfect”
About Routes: 10.0 /10
My car category was not available when I checked in so they upgraded me. The counter staff were very efficient and courteous
About QEEQ: 10.0 /10
Easy to use and great pricing. I will definitely use them again and recommend them to my friends

J.Gallinger

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Economy | Kia Rio or similar
Routes
Ottawa Airport(YOW)
Ottawa
Canada
Reviewed: Wed, Aug 1, 2018
“Great value”
About Routes: 9.2 /10
Like: I was upgraded as vehicles had not been returned by other clients. Was a very good experience.
Dislike: Had to call three times to get picked up - 1st time I was told right away, 20 minutes later I was told on way and 1/2 hour was told that no one had told the driver there was a pick up waiting - was picked up 45 minutes after first calling.

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