Nice car, good price, but long wait for shuttle bus.

s.stark

Canada

Reviewed: Tue, Jan 22, 2019

About Routes: 8.7 /10

shuttle bus took way too long to arrive. I called Routes immediately upon arrival and was told the shuttle would pick me up in about 10 mins. After 20 minutes, I called again and was told it would be another 10 minutes. Finally, I was picked up after 30 minutes. It was -14 degrees celsius on that day and standing outside, waiting for 30 mins was frustrating. The representative at the desk was not at all apologetic. Otherwise, I was happy with the service. The car was very nice, clean, and more spacious than I was expecting.

About QEEQ: 10.0 /10

Intermediate | Honda Civic or similar

3-day rental

Relevant Reviews on Routes Ottawa Airport

K.Wagner

Canada

11-day rental

Medium SUV | Nissan Rogue or similar

Reviewed: Tue, Dec 10, 2019

“No complaints. The shuttle driver could have been a bit more helpful and personable”

About Routes: 8.7 /10

We had a car that only had 2,000 km on it. Car was clean and ran great

About QEEQ: 8.0 /10

B.Bancken

Canada

4-day rental

Economy | Kia Rio or similar

Reviewed: Wed, Jun 19, 2019

“Excellent”

About Routes: 9.3 /10

The people at the Routes office went above and beyond for me. When I got to the airport I realized I had forgot my iPad in my rental car. They lady at the counter and phone was very patient and the shuttle driver made an extra trip to bring it to me. He wasn’t even going to take a tip for his trouble until I insisted.

About QEEQ: 10.0 /10

C.L.

Canada

5-day rental

Intermediate | Toyota Corolla or similar

Reviewed: Tue, Apr 16, 2019

“Perfect”

About Routes: 10.0 /10

My car category was not available when I checked in so they upgraded me. The counter staff were very efficient and courteous

About QEEQ: 10.0 /10

Easy to use and great pricing. I will definitely use them again and recommend them to my friends

A.H

Canada

3-day rental

Large SUV | Dodge Durango or similar

Reviewed: Thu, Feb 21, 2019

About Routes: 8.3 /10

Unfortunately it wasn’t the vehicle that I had booked, this is the 4th time booking with routes and each time they give a different vehicle than the one booked.

About QEEQ: 9.0 /10

B.Moss

Canada

5-day rental

Economy | Kia Rio or similar

Reviewed: Wed, Sep 12, 2018

“it was good!”

About Routes: 8.2 /10

Like: Julie and the girl that served us when we turned the vehicle in were both excellent! Vehicle ran well and was ready when we arrived.
Dislike: Car was not that clean....clearly the renter before us had young children and the windows were covered in small hand prints. It was not a big deal but after we left and drove in the sunlight the front window was a mess and had clearly not been cleaned at all.

Nice car, good price, but long wait for shuttle bus.

Relevant Reviews on Routes Ottawa Airport

Pay for Car Rentals with Crypto