Nice car, good price, but long wait for shuttle bus.

s.stark

Canada

Reviewed: Tue, Jan 22, 2019

About Routes: 8.7 /10

shuttle bus took way too long to arrive. I called Routes immediately upon arrival and was told the shuttle would pick me up in about 10 mins. After 20 minutes, I called again and was told it would be another 10 minutes. Finally, I was picked up after 30 minutes. It was -14 degrees celsius on that day and standing outside, waiting for 30 mins was frustrating. The representative at the desk was not at all apologetic. Otherwise, I was happy with the service. The car was very nice, clean, and more spacious than I was expecting.

About QEEQ: 10.0 /10

Intermediate | Honda Civic or similar

1 days rental

Relevant Reviews on Routes Ottawa Airport

S.Mornix

Canada

2-day rental

Special | Mystery compact car or similar

Reviewed: Fri, Jul 29, 2022

“Staff with great smiles and conversation provide amazing service!”

About Routes: 9.0 /10

I was late arriving for my shuttle, it was quickly rectified and someone was there in 5 minutes. I had a wonderful talk with the lady working at the desk when I arrived. She was fabulous and I enjoyed my time spent there.

About QEEQ: 10.0 /10

The entire experience was phenomenal! Can't wait to use your company again the next time I travel that way.

Canada

4-day rental

Intermediate | Nissan Sentra or similar

Reviewed: Wed, Aug 5, 2020

About Routes: 6.0 /10

I didn't know that the choice of cars was only Kia brand. Wé wait long time at thé counter before served, only one person.

About QEEQ: 7.0 /10

Information missing: pick up place in case we missed the shuttle or we use our own transport To have another driver, we have to add 10$/day.

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Sun, Jun 2, 2019

“Great price but...”

About Routes: 7.3 /10

Driver from airport made quite disturbing comments about people’s race and seemed to very much dislike anyone from Toronto. It was uncomfortable being with him in the pickup and return vehicle. Also, car wasn’t washed and there was quite a bit of damage that wasn’t recorded until I pointed it out. Construction at the Routes site was terrible and driver did not ask to help with the bags even though the gravel made luggage wheels unusable.

A.H

Canada

1 days rental

Large SUV | Dodge Durango or similar

Reviewed: Thu, Feb 21, 2019

About Routes: 8.3 /10

Unfortunately it wasn’t the vehicle that I had booked, this is the 4th time booking with routes and each time they give a different vehicle than the one booked.

About QEEQ: 9.0 /10

L.Salzl

Canada

1 days rental

Economy | Kia Rio or similar

Reviewed: Wed, Aug 22, 2018

“Would Rent again for sure”

About Routes: 10.0 /10

Like: Great experience from booking to dropping off. friendly staff and quick pick up from airport!
Dislike: cant think of a darn thing

Nice car, good price, but long wait for shuttle bus.

Relevant Reviews on Routes Ottawa Airport

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