Small car for a bit expensive money but needed it for business

Satisfactory

The store was easy to find following the GPS directions, the logo was quite noticeable. The front desk staff was very nice and efficient, with no sales pitches. The process was smooth and took only 10 minutes. The return at a different location coincided with German National Day, the store was unattended, but we simply parked at the parking lot, dropped the key in the dropbox, took pictures, and left. It was very smooth... Also, the store was easy to find.

We rented a Ford S-max minivan to go skiing to Austria. The car was all the time located in the secure car parking in front of the hotel. Unfortunately, either due to the cold or snow, the car window cracked. There was no sign of any external damage. When I returned the car, a member of staff told me that it should be no problem. When I got home, I saw a bill for 500 euro. I feel that I got ripped off for nothing(manufacturing defect). Good luck in resolving this issue as well, the expected response times are longer than 7 days.

Everything was good. Purchased the full insurance for 99Euros and when it came to inspect the car for any scratches or dents , the staff casually told not to worry as i have purchased the full insurance. While dropping of there was a minor scratch at the bumper which was reported by the inspecting lady. And next day i was sent an email if i met with an accident.My journey was very smooth and ensured car is parked nicely in P+R spots or in Hotel Parking. Other than that everything was great.

Great rental experience

Great rental experience