In case of an emergency, most employees at Germany's Enterprise do not speak English, especially at the accident center and return points. They do not explain car swaps or charges. Without a German-speaking friend, it is almost impossible to resolve issues.

1. The company has always been shady with bad service. 2. I rented twice and every time they overcharged me. This time was no different. After arguing at the counter, they immediately deducted 45 Euros. Very unreliable.

The cars are quite new and clean with good performance! The handover process is simple with no hidden charges! The staff is quite enthusiastic and delivers high-quality service!

The car rental store is located in the airport terminal, which is very convenient. The car is in great condition, almost like new, and the service attitude is excellent, very considerate.

We rented a Ford S-max minivan to go skiing to Austria. The car was all the time located in the secure car parking in front of the hotel. Unfortunately, either due to the cold or snow, the car window cracked. There was no sign of any external damage. When I returned the car, a member of staff told me that it should be no problem. When I got home, I saw a bill for 500 euro. I feel that I got ripped off for nothing(manufacturing defect). Good luck in resolving this issue as well, the expected response times are longer than 7 days.