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Live chat Email us Service Code: 9325636123
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Extremely Nice, Helpful Young Lady at the Rental Desk

Reviewed: Fri, Apr 5, 2019
About Hertz: 7.0 /10
The car stunk like cigarette smoke when we picked it up. We don't smoke, we hate it. It was DISGUSTING. The good news: The young lady who helped us when we picked up and dropped off the car is wonderfully helpful and nice. She went the extra mile to give us what we wanted. I am sorry I did not get her name (she is Asian and has a blonde/light streak in her dark hair), but she most definitely deserves a raise!
About QEEQ: 8.0 /10
Economy | Chevrolet Spark or similar

Relevant Reviews on Hertz in United States

Earl David

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Reviewed: Fri, Jan 31, 2025
About Hertz: 10.0 /10
Excellent
About QEEQ: 10.0 /10

Myron Hewlett

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Reviewed: Thu, Oct 3, 2024
About Hertz: 10.0 /10
Satisfied.
About QEEQ: 10.0 /10

Wayne Raymond

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Reviewed: Fri, Aug 30, 2019
About Hertz: 4.0 /10
The staff on the app had no communication with the staff in the US! They couldn't answer anything online. We had to ask in person at the store. It took me over an hour just to get one question answered.

Albert Irving

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Reviewed: Sun, Jul 16, 2023
About Hertz: 4.0 /10
During the summer holidays, I was able to handle problems by myself.

Griffith Anderson

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Reviewed: Tue, May 22, 2018
About Hertz: 4.0 /10
When I booked, they said all customers could receive a Suburban. However, at pickup, the customer service said there were none left and gave me a GMC Yukon XL. In the parking lot, I noticed a ready-to-go Suburban parked diagonally opposite. I used my US driver's license and phone customer service for online pickup. So initially, the upselling services weren't too excessive. Still, not getting the car I wanted felt like a rip-off.

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