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Live chat Email us Service Code: 8917811314
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Extremely Nice, Helpful Young Lady at the Rental Desk

Reviewed: Fri, Apr 5, 2019
About Hertz: 7.0 /10
The car stunk like cigarette smoke when we picked it up. We don't smoke, we hate it. It was DISGUSTING. The good news: The young lady who helped us when we picked up and dropped off the car is wonderfully helpful and nice. She went the extra mile to give us what we wanted. I am sorry I did not get her name (she is Asian and has a blonde/light streak in her dark hair), but she most definitely deserves a raise!
About QEEQ: 8.0 /10
Economy | Chevrolet Spark or similar

Relevant Reviews on Hertz in United States

Helen Emerson

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Reviewed: Tue, Feb 18, 2025
About Hertz: 10.0 /10
The staff was very nice and patient, and the process was highly efficient. They routinely asked if I wanted to add insurance, but it was completely fine to decline.
About QEEQ: 10.0 /10

Isabel Grace

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Reviewed: Thu, Aug 30, 2018
About Hertz: 8.0 /10
Satisfied

Abner Timothy

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Reviewed: Mon, Nov 14, 2016
About Hertz: 8.0 /10
The store service is average
About QEEQ: 8.0 /10

Sharron

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Compact | Toyota Corolla or similar
Reviewed: Thu, Aug 11, 2022
“Excellent customer service by Hertz. Glad we used QEEQ!”
About Hertz: 9.0 /10
Unfortunately the car developed a substantial oil leak which meant that we had to visit a Hertz garage 3 times during the rental period before having to then drive to the international airport in Orlando to swap the car for a different one. It was all a bit stressful having dumped about 3 litres of oil on our drive and we lost a day of the holiday at least trying to sort it all out. Customer service at the airport Hertz desk was excellent and we were able to exchange the faulty car for a better model of vehicle.
About QEEQ: 10.0 /10
All good. Was able to swap the drop off location free of charge which I was told by Hertz was unusual. Hertz were impressed by the level of service provided by QEEQ voucher.

T.Toh

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Economy | Chevrolet Spark or similar
Reviewed: Tue, May 28, 2019
About Hertz: 9.0 /10
I love the overall experience from Hertz ...especially the drop off at the Dulles Airport The park and go concept was fantastic...so simple
About QEEQ: 8.0 /10

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