Mind the extra insurance and currency of the security deposit operation

The queue was very long, and the waiting time was excessive.

En el momento de devolución del vehículo/llaves tuvimos dificultades. El empleado llegó tarde al mostrador y no de muy buen humor. Al realizarle la consulta de cuando me desbloquearian el importe depósito por el combustible, me respondió de manera no del todo correcta que ese mismo día. A día de hoy todavía lo tengo pendiente de desbloquear. Me gustaría que me aclararan este asunto

The car was fine, it was a VW T-Cross instead of the Audi Q2 I was expecting. It was pretty scuffed up on the exterior, but this was already confirmed by them. The engine was pretty underpowered for the hilly roads in Marbella however. They made an error on calculating my mileage for when I returned the car, which came out to 15 thousand kilometers driven in 5 days! So they sent me an invoice for over 6300 euros in excess kilometers. Obviously I contacted their customer support to dispute this and fix the error but I did not hear back from them for 2 days. I then contacted them by telephone at which points they informed me that the error was already corrected. That was a relief to hear, but then why was I not informed of this correction via email? They will also try to upsell you their insurance package even when you have already purchased full insurance via Qeeq, claiming that only their own insurance is adequate, and if you do not choose it they will pre-charge 1400 euros from your credit card as a security deposit. Pretty ridiculous, but Goldcar is not the only one to do this.

Voiture conformes aux attentes Check in et Check out tres rapides. Tout était parfait

Simple d’utilisation Parfait

The service was very good, but I'd purchased the car with reduced excess through easyrenters.com and when I arrived at the office, goldcar attempted to sell me the same excess despite that being obvious through the booking. Also, slow to return the deposit.