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A dishonest car rental company!!

Reviewed: Wed, Apr 3, 2019
About Lovetrip: 3.7 /10
The worst car rental experience I have never had. Picked up car and noticed 4 damages on the car which are not noted on the report, although those damages are not major, they are still obvious to see. I took photos of the damages I can see. Unfortunately, I missed a tiny stain like dent in the windscreen, it was 7 o'clock at night when I picked the car up and the windscreen is somewhat dirty with water stain because of the rain. With normal eyesight, I wouldn't even see the dent. Surprisingly, when the owner checking the car on our return, within less than half minute, he walked around the car, didn't even mention the other obvious damages which I took photos already, but went straight to the dent and spotted it up accurately in HEAVY POURING RAIN!! I have to say he must have a kind of special power to see it through the heavy water, and wipe water off exactly the area where the dent is. Even after he told me the exist of the dent, it is no way for us to find it until he found a towel to dry the area up, and I have to lean as closer as I can to the windscreen (less then 10 cm) to tell if it's a stain or dust. I felt I was totally tricked for money. I have asked the owner to fix the dent and charge me with the receipt, this was to make sure he is not using this dent again to trick other innocent people. However he charged $102 right after we left, I still have not received receipt showing dent is fixed. If you are using this company, make sure you don't pick up car after 6 pm in dark, you have to spend time check extremely carefully, wipe the windscreen while you checking. Totally ridiculous dishonest people just wanting more money. I have been renting cars travelling all over the world in past 20 years, never had any issue. This is a lesson for me indeed! I have taken some photos of the dent, but can't even tell where the dent is when I come back and looked. (not obvious enough for camera to pick it up).
About QEEQ: 8.0 /10
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Small SUV | Nissan Qashqai or similar

Relevant Reviews on Lovetrip Auckland International Airport

Lillian Scripps

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Reviewed: Thu, Aug 15, 2024
About Lovetrip: 10.0 /10
Very good.
About QEEQ: 10.0 /10

Devin Gunther

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Reviewed: Sun, Jun 23, 2019
About Lovetrip: 2.0 /10
We picked up the car at 7 PM. The inspection was very casual, some scratches could only be seen using our own flashlight. There were obvious scratches on the back of the car, and if we hadn't carefully checked, the inspection staff would have ignored them. Later, we discovered a small rim scratch and were told to refer to the contract; anything not recorded was our responsibility.

Mark Kathleen

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Compact | Nissan Kicks or similar
Reviewed: Tue, Nov 27, 2018
About Lovetrip: 2.0 /10
Very poor. When we arrived at the store, we found that the car we rented was not the same model as what we booked. It was much smaller than the Toyota we selected, and the trunk couldn't fit our luggage. We requested a change, but they said there were no other cars available. The male owner arrogantly told us to take it or leave it and offered a refund, refusing to rent the car to us. It was almost evening, and they took advantage of our situation. Additionally, the car had issues; the warning light came on after driving less than 50 kilometers. We contacted the owner, who took almost two hours to figure out the problem, which was resolved by turning the car off and on again. While on the highway, the car suddenly braked on its own, which was extremely dangerous; luckily, there were no cars behind us. We rented a car for ten days on the South Island without any issues, but this rental was problematic from the start. Overall, a very, very, very bad experience.

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Apr 25, 2019
About Lovetrip: 8.0 /10
I need the license plate number for the car I picked up April 15 in order to pay a toll road charge. I didn't receive any paper work on the car when rented. Dave Thorne
About QEEQ: 8.0 /10

P.Sharp

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Intermediate | Toyota Corolla or similar
Reviewed: Sun, Jan 20, 2019
“Great price for a basic service”
About Lovetrip: 7.3 /10
though the office is a bit minimal the prices are great. As long as they don't go bust overnight, worth it.
About QEEQ: 10.0 /10

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