Car was not a full size car,car needed some work

First after going up to 4th floor a little sign at the counter said go to first floor . Went down to first for to find a huge line with only a few reps at the counter . After a hour in line and not getting close to the counter we gave up did not have 3 hours to wait for a car . Never again wound I consider fox or easy .

Fox is my go to rental. Love the deals and if need to free cancellation

The overall score doesn’t reflect my experience so I had to put everything as a one star. The vehicle had stained seats, broken cup holders, the seals on the windows weren’t good- super loud Hwy driving. If it wasn’t midnight with two tired kids I would’ve driven back to SFO, returned the car and went to a different company. Not worth going with this company to save $30- lesson learned. Worst rental I’ve ever gotten

When we arrived at the rental counter there were three agents on duty but two left to go on break. before we got to the head of the line. We waited about 30 minutes to be served because the agent was trying to get the people ahead of to buy extra insurance coverage, as well as prepaying tolls and gas. I realize that agents need a break and that they make money by up-selling but when there's only one agent and a fairly substantial line it would be nice if they would forego the extra commission to get people going. As it is I will not rent from Fox again. I'll pay the extra to go with a major rental car company.

Easy to use and cheaper than the rest. I'll use Easy again.

1. There is a exactly 5 people ahead of me and it took more then 1 hour. 2. 3 hours of window from the booking time and u wasted 1 hour standing in que. Fox rentals need to work on this. 3. Vehicle cleanliness need to be improved. 4. They always charge roughly 20$ more then the actual booking price. Some airport fees n all. Good thing is : 1. Fox rental car provided cheaper price compared to other rentals. 2. I got a bigger vehicle then what I booked.