Excellent

Big company worth trusting

The staff at Launceston Airport were terrible. They didn't provide the Toyota RAV4 I reserved and downgraded me to a Corolla without indicating a price adjustment. There were two of us, and they upgraded us to a three-row, seven-seater SUV, claiming it was a five-seater and not too big, obviously just trying to fob us off. We started the process at 5 PM, and by past 7 PM, after numerous negotiations through our rental company, the staff eventually said there were no Corollas or any small cars left, only this large SUV, take it or leave it. It was clearly unreasonable and abusive.

As the Airports are busy place, you need to keep at least 2 people for processing.

Na

I waited a long time to get the car. Then I found unreported damage so I had to go back to notify staff. Then I got charged for fuel on the return despite filling up less than a kilometre from drop off point.

Went smoothly

Car was clean, though pick up took around 30 minutes or more. Process and documents of people in front of us were very slow. Our pick up once they were finished was about 10 minutes.

App super easy and price competitive.