Was given a lower grade car than the one booked

Alamo offers relatively good value for money, and both picking up and returning the car are convenient.

The self-service machine stopped working after 6 minutes, requiring us to re-enter some information. The queue for manual service was also slow, so we still recommend using the self-service machine for filling out rental car information.

At the beginning of the rental process, they asked us to pay an additional insurance fee, but after negotiation, they agreed not to charge any extra fees. Everything else was very satisfactory and convenient, allowing us to choose our preferred or satisfactory model from similar vehicles.

Excellent