A small scratch could cost thousands or even tens of thousands in RMB for repairs.

I pay the autotoll (road fee) by cash on the return day, but they didnt send me a recipt, the day after i receive my visa card was paid the autotoll again!! But i tell the staff of EZU, they cancel it immediately. Just i think they need to improve it, and i suggest we need not to pay by cash as we have dont have recipt!!

EZU is a very small rental car company. Both times we picked up the car, there was only one staff handling multiple customers. So we had to wait for a long time before the group in front us was finished. When we dropped off the car, we ended up being 30min later due to the traffic. The staff charged us 5 times of the daily rate as penalty!

To make pick up easier, it would be a good idea to have EZU logo/ name on the pick up van. This would make the van more recognisable.

Exceeded expectations Free upgrade to a Nissan X Trail which was near new

Easy to use