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Upselling based on not having the car that you ordered

Reviewed: Tue, Mar 5, 2019
About Europcar: 7.7 /10
Really disappointed with Europcar. Was told on arrival that they only have a Vauxhall Mokka, rather than the Qashqai. "Offered" an upgrade to an XC90, at just £90 per day as my choice wasn't available. Then offered a mercedes at an extra 50 per day. Still wanted my choice but was told the Mokka is the same. It definitely is not
About QEEQ: 10.0 /10
Small SUV | Nissan Qashqai or similar

Relevant Reviews on Europcar LONDON HEATHROW AIRPORT

Martina Beck

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Reviewed: Sat, Feb 15, 2025
About Europcar: 10.0 /10
Satisfied
About QEEQ: 10.0 /10

Dora Den(n)is

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Reviewed: Mon, Sep 30, 2024
About Europcar: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

Thera Jeames

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Reviewed: Mon, Aug 5, 2024
About Europcar: 10.0 /10
When picking up the car, they noticed we had a lot of luggage and upgraded us to a larger vehicle at the same price. The car was brand new, easy to operate, and the service was excellent. Returning the car was a bit difficult to locate, and we ended up paying a £5 parking fee after spending 2 minutes in the airport parking lot. The deposit was refunded the next day, which was very good.
About QEEQ: 10.0 /10

L.Lai

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Small SUV | Vauxhall Crossland X or similar
Reviewed: Thu, Feb 6, 2025
“Not a great car.”
About Europcar: 7.0 /10
Please see above. Car had many faults. The dent should be fixed before being rented again.
About QEEQ: 10.0 /10
Excellent as usual.
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L.Hilden

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Compact | Vauxhall Astra or similar
Reviewed: Tue, Aug 27, 2019
“The car I was given had 22 noted defects. There was a large dent to rear right bumper, scraped left”
About Europcar: 6.0 /10
Old, damaged, scraped, dented car! Embarrassing having to drive it around
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