great

Excellent service and I extended the hiring for an extra day with no problem

Got free upgrade

On pick up the fuel gauge was not at the top. I filled the car the day before drop off and noticed when full the gauge does not go to the top. On the day of return I topped the cars fuel to full at a garage that was 10 miles away from the drop off( I have the receipt with date and time and garage). The gauge did not go to the top after filling again. Budget charged my card £16 when I returned home. I will be making a complaint to budget on Tuesday and will probably not use budget again.

I would have preferred to have known about the security hold ahead of time

Like: Hire desk easy to find just after carousal, friendly and helpful guy on the desk. Less than 5 mins walk to pick up car which was on the airport – however the walk is not covered so you are exposed to all the elements! Car was easy to find there was more damage on it than advised, I would recommend that you check just to be on the safe side and as not to incur further costs, although this was quickly resolved by the staff on site and we were on our way!! Same on return quick and easy drop off.
Dislike: That the car had more damage than stated on the paperwork originally provided - this should be more accurate