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Inappropriate vehicle offered as an “upgrade”

Reviewed: Sat, Mar 2, 2019
About Aucar: 5.3 /10
Told I had an “upgrade” to a Jeep Cherokee which had serious damage to the left hand side of the vehicle. Stated I wanted a small car not a damaged SUV and informed they had no small cars and gave me a Hyundai. This car had serious understeer, accelerator would not engage when accelerating from stand still for 5 to 10 seconds then it would lurch forward. had only 1/4 of a tank. When I returned vehicle to “Tina” she said she would cover part of the fuel and knock $5 hire per day off. I would have much rather Ed the vehicle (or similar) that I had asked for and not had the condescending experience of being offered “an upgrade”. Car was not roadworthy for purpose and Tina, while giving a return, was still obnoxious with her attitude.
About QEEQ: 8.0 /10
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Economy | Nissan Micra or similar

Relevant Reviews on Aucar Aucar Mel airport

Marvin Curme

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Reviewed: Sat, Aug 6, 2022
About Aucar: 2.0 /10
The contract has hidden clauses and charges high service fees. They secretly deduct from the pre-authorization after returning the car. This is a very dishonest car rental company.

Victor Forster

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Reviewed: Fri, Sep 21, 2018
About Aucar: 10.0 /10
Very quick

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Intermediate | Toyota Camry or similar
Reviewed: Sun, Dec 29, 2019
About Aucar: 7.0 /10
They don't actually have Toyota Camry. We got another smaller car instead. Lucky that it was clean.
About QEEQ: 7.0 /10

Tamara

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Mini Van | Hyundai Imax or similar
Reviewed: Thu, Jul 11, 2019
“Mostly good, would definitely use again, but would check tyres first in future.”
About Aucar: 9.3 /10
The staff were lovely at Aucar, they were super helpful and polite. I pre arranged for a certain type of car to fit everything in. Both vehicles requested were there all ready for us. We did have a sheriff question us about some outstanding warrants on the vehicle but nothing came of it, and the car wasn’t seized thankfully. Both cars tyres hardly had any tread on them and one tyre constantly lost air. We filled it each day.
About QEEQ: 10.0 /10

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Medium SUV | Jeep Compass or similar
Reviewed: Mon, Jun 17, 2019
About Aucar: 5.0 /10
Condition of car was not up to standard. Poor Customer service as well.
About QEEQ: 10.0 /10

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