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Inappropriate vehicle offered as an “upgrade”

Reviewed: Sat, Mar 2, 2019
About Aucar: 5.3 /10
Told I had an “upgrade” to a Jeep Cherokee which had serious damage to the left hand side of the vehicle. Stated I wanted a small car not a damaged SUV and informed they had no small cars and gave me a Hyundai. This car had serious understeer, accelerator would not engage when accelerating from stand still for 5 to 10 seconds then it would lurch forward. had only 1/4 of a tank. When I returned vehicle to “Tina” she said she would cover part of the fuel and knock $5 hire per day off. I would have much rather Ed the vehicle (or similar) that I had asked for and not had the condescending experience of being offered “an upgrade”. Car was not roadworthy for purpose and Tina, while giving a return, was still obnoxious with her attitude.
About QEEQ: 8.0 /10
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Economy | Nissan Micra or similar

Relevant Reviews on Aucar Aucar Mel airport

Sid Lindsay

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Reviewed: Mon, Aug 5, 2024
About Aucar: 10.0 /10
Very satisfied.
About QEEQ: 10.0 /10

Everley Evan

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Reviewed: Tue, Apr 17, 2018
About Aucar: 4.0 /10
The staff's attitude was poor and they were impatient when answering questions and providing guidance.

Arvin Ben

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Reviewed: Thu, Jan 17, 2019
About Aucar: 10.0 /10
We spent 8 days in Melbourne. The car was pretty good. There were basically no issues. The staff were also nice. Even on Christmas Eve, they were still serving us. It felt great. We can continue to use their services.

Faris Nsm

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Large SUV | Ford Territory 7 Seats or similar
Reviewed: Tue, Jul 30, 2019
About Aucar: 4.3 /10
Counter staff did not arrange for our pick-up from the airport. Even though they sent me an SMS the day before arrival with instructions to call them when we arrived, when I called them upon arrival, the staff did not know about our booking and made no arrangement to pick us up from the airport. Only after 2 phone calls later did they pick us up. When we arrived at their office, they did not have our car ready. Several excuses were made with no regard for the time we lost just waiting for the car to be ready. All in all, after our long flight, we got into our car 2 hours after the booking time.
About QEEQ: 8.0 /10

Mrs Ng

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Medium SUV | Toyota RAV4 or similar
Reviewed: Tue, Jul 23, 2019
About Aucar: 10.0 /10
The car is new and clean. the staffs are nice, Can speak in Chinese and English. Highly recommend.
About QEEQ: 10.0 /10
Good and easy to book cars, highly recommend

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