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Inappropriate vehicle offered as an “upgrade”

Reviewed: Sat, Mar 2, 2019
About Aucar: 5.3 /10
Told I had an “upgrade” to a Jeep Cherokee which had serious damage to the left hand side of the vehicle. Stated I wanted a small car not a damaged SUV and informed they had no small cars and gave me a Hyundai. This car had serious understeer, accelerator would not engage when accelerating from stand still for 5 to 10 seconds then it would lurch forward. had only 1/4 of a tank. When I returned vehicle to “Tina” she said she would cover part of the fuel and knock $5 hire per day off. I would have much rather Ed the vehicle (or similar) that I had asked for and not had the condescending experience of being offered “an upgrade”. Car was not roadworthy for purpose and Tina, while giving a return, was still obnoxious with her attitude.
About QEEQ: 8.0 /10
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Economy | Nissan Micra or similar

Relevant Reviews on Aucar Aucar Mel airport

Bartholomew Ward

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Reviewed: Tue, Feb 20, 2024
About Aucar: 10.0 /10
Extremely satisfied
About QEEQ: 10.0 /10

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Large SUV | Ford Territory 7 Seats or similar
Reviewed: Sun, Jan 12, 2020
“Easy booking. Easy pickup and drop off. Helpful staff.”
About Aucar: 9.7 /10
Once we got served, the service was great - novel approach to establishing car condition at start of rental. They took photos of car exterior and sent them to me on what’s app.
About QEEQ: 10.0 /10

G.Mold

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Standard SUV | Ford Territory or similar
Reviewed: Mon, Jan 28, 2019
“Happy”
About Aucar: 9.0 /10
Maybe for AUCars to have a fixed meeting spot for the shuttle. The text just had a number to call. The problem was the heavy accent of the person I called and I called them in the noisey environment of the airport. Maybe in the text nominate the meet spot. The shuttle also needed to be identified maybe two magnetic signs in door of shuttle. Other than that rental was great and staff at AU cars were courteous.
About QEEQ: 8.0 /10

S.Chan

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Intermediate SUV | Mitsubishi Outlander or similar
Reviewed: Sat, Sep 15, 2018
“Value for Money”
About Aucar: 9.0 /10
Like: The car close to brand new
Dislike: The car hirer can tell us upfront that there were non tolls road so that customers do not need to incur extra for the tolls

Y.Yap

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Premium SUV | Audi Q5 Guaranteed model
Reviewed: Tue, Sep 11, 2018
“Got upgraded to Q7”
About Aucar: 9.6 /10
Like: Overall is easy and smooth process, although location is not at airport.

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