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Great experience with Easy Car Rentals but Below Average experience with Alamo rental agent-Antonio

Reviewed: Tue, Feb 12, 2019
About Alamo: 8.3 /10
Alamo counter Agent Antonio was difficult to deal with and insisted that I had to show him a "British Drivers Licence" for the contract to be valid. Even after I showed him a printed version of the contract specifying that a valid USA or Canadian Driver's Licence was acceptable, he was still difficult, combative and argumentative. informing me, that since I used a British Car Rental Agency, I had to present a British Drivers Licence. How sad !!! Antonio attempted to tell me that my Contract with Easy Car rentals for Alamo was not valid !!!. Finally, I was able to convince Antonio, that my Contract was valid and that his interpretation was in-correct. This was a frustrating experience for me, which was uncalled for. There were other issues with Antonio as well because of his rude attitude.
About QEEQ: 10.0 /10
Mini | Mitsubishi Mirage 2 Doors or similar

Relevant Reviews on Alamo Orlando International Airport

Honey Meg

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Reviewed: Mon, Jul 8, 2024
About Alamo: 10.0 /10
Excellent
About QEEQ: 10.0 /10

Edison Chamberlain

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Reviewed: Wed, Jan 18, 2017
About Alamo: 10.0 /10
Quick and easy car pickup. After completing the paperwork, you can choose your car from the parking lot.
About QEEQ: 10.0 /10

Lucy Sweet

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Teresa Herty

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Reviewed: Tue, Jan 19, 2016
About Alamo: 10.0 /10
Picking up and returning the car was very convenient, the staff were very friendly, and the convertible Mustang we rented was nearly brand new.
About QEEQ: 10.0 /10

Marico Sheridan

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Reviewed: Thu, Apr 28, 2016
About Alamo: 8.0 /10
Since I arrived early in the morning, there was only one staff member, but the process was quick and I had my car within ten minutes. However, one minor issue was the tolls on the highway, which could be paid either in cash or via the ETC system. I wasn't informed about this at the time. Fortunately, my friend saw an English instruction in the rental information indicating that I could use ETC and the fee would be charged to my credit card, so I was able to proceed smoothly.

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