Car wasn't as advertised

Discrimination against Chinese customers

This is my second time taking a car from Routes, the experience is good and cars are new. Ontario residents must block 1500CAD of security deposit on their credit card, but I read about it and was prepared, which is ok. There were no additional insurance upsell on the counter unlike other companies in Toronto. They double checked my credit card has insurance included and were very nice to me. They don't have unlimited mileage for Ontario residents, but nobody in Toronto does and their limit was 2500 which was more than enough for my trip. Totally recommend

Excellent car though it had too large an engine that I was not aware of therefore high fuel consumption. Nevertheless the quality of the car was excellent and service provided by Routes was very good

Routes car rental staff fast and efficient. Highly recommended.

At pickup I was asked if I had rental insurance and there has been no other car rental company that has ever requested this additional information. I had to call in to my insurance company as I did not have the right paperwork to prove this to the Customer Service Rep. She stated that this requested is on the website but I still have yet to find it and she wasn't able to direct me to that particular request.