will rent again

Difficulty in finding the location. Had to change 2 shuttles.

Ms. Vicky at the counter was courteous, professional and friendly. Kudos to her.

only one counter person to help about 12 people--she was very very rude & not very helpful--will never rent there again because of her.

Shuttle experience was a bit challenging, but overall Routes was awesome

Thumbs up

Great people very helpful and polite from pick up to drop off great service.

I will never rent a car any other way the price was amazing and service was excellent

Routes at ORD was extremely inconvenient and the customer service was awful. You have to take TWO shuttles to get there, first to the car rental center and second to Routes which is offsite, not at the O'Hare centralized car rental center. There is no signage saying you need to take the second shuttle, so we panicked when we couldn't find Routes and had to call. Once we finally did get to Routes, the customer service was extremely slow. There were plenty of staff mulling around, but only one person helping the long line of customers. We were 3rd in line and it took at least 30 minutes to get to the counter. The return process was similarly bad.