excellence customer service (by Kate) and good vehicle provided

Overall it was good, but there were no automatic cars available, so they switched to a manual one for me. Luckily, I can handle both.

Not bad, though the final price was increased.

Satisfied

The selection of cars in their premium is getting very shallow and not very good. The price when you want extend my 2 days was more than the price I paid for the 7 days.

Very stupid process of having to send your rental agreement to you after my rental period has finished. I have paid you for the hire, then after I have returned the car you want me to send you my invoice to give me points I have earned by already spending the money. Utterly ridiculous from your company, you were better last year, this year becoming a joke.