Highly recommend

Booking process wasn't very good first time as I drop the car off at 3am, it started at 7am so I was thinking the gates must be closed, which in the past has stopped me from hiring from ACE, but now I know about the early drop off I will use ACE again

The car was in good condition and the trunk was large enough to fit two 28-inch, two 26-inch, and one 20-inch suitcase, totaling five pieces of luggage. The store is a bit far from Perth Airport; you need to contact a shuttle, which took some effort. Fortunately, I met an employee from another rental company who helped me call for a shuttle. The shuttle service was great, the vehicle was spacious, and after returning the car, they kindly took us back to the airport. Big thumbs up to the driver (definitely over 70 years old).

The reception during pickup was handled by a newcomer, who was quite inexperienced and unprofessional. The drop-off process was better.

Good car as the mystery car. Very happy with what I was offered.

Difficult to understand the insurance options. I thought I had some insurance but it seemed I did not. Took insurance at check in.

Good except credit card charges

Good