Treat customer as Family Member

Random charges, including unnecessary insurance fees

Made a booking for unlimited mileage but was given limited mileage at check in. The proposed repayment of 1500 excess of 14-28 days isrediculously long.

The car was quite dented. I took a video before using it so that I had proof if there was any dispute over the damage. being attributed to me. I only did 67 miles int he car and found I had to put 3 gallons into it at the end when clearly it couldn't have been a full petrol tank. A Toyota Aygo will do more than 23 miles to the gallon.

i didn't like the fact that they tried to sell me additional insurance , although I told them that I bought insurance from Easyrent during my booking. They said this is not their insurance and requires a lot of paper work if anything happens.

Not enough staff on arrival, very slow check in process despite there only being three people in front of me it took over an hour to collect the car! Staff complaining about everything all in all it was a total shambles!