Good but some unexpected surprises

The car I booked wasn't prepared (same thing last time), and I waited a long time (again, same thing last time), almost two hours past the pickup time. They ended up giving me a Smart car at the last minute. I couldn't wait any longer, so I just accepted it. You might ask why I would put up with this; well, it's because it's cheap.

We abandoned the car we had paid for before even getting to the counter as the service was so slow. We feared missing our return flight if the drop off was as slow. Staff fiddled about chatting to each other, answering what appeared to be cold calls on the phone while customers stood and waited. We paid £130 for a taxi to Chester and back when we had already paid for a car, that alone should tell you how bad the experience was.

The car was quite dented. I took a video before using it so that I had proof if there was any dispute over the damage. being attributed to me. I only did 67 miles int he car and found I had to put 3 gallons into it at the end when clearly it couldn't have been a full petrol tank. A Toyota Aygo will do more than 23 miles to the gallon.

Not enough staff on arrival, very slow check in process despite there only being three people in front of me it took over an hour to collect the car! Staff complaining about everything all in all it was a total shambles!

Absolutely joke. Will not be using this company again and do not recommend if at all!!!!!