Good service, great car. Already made another reservation

Great place to hire from cars are in mint condition

The pick up process took longer time and not efficient. The worker was threatening & forcing us to purchase car insurance direct from Green motion whereas we have already had one from easyrentcars

Green Morion would not take any responsibility for my booking contract as I had booked through a 3rd party. Even though Green Morion was the hire company linked to my booking. I found the staff at the check in desk with an attitude and also trying to charge me for extras which I didn’t need and what a I believe were included in my contract booking. When I went round to collect my car I asked for copies of my documents and was told they would be emailed to me. I said that wouldn’t happen as the check in member hadn’t asked or clarified any of my details. Lack of attention to detail. The manager was helpful in resolving this for me. I also had booked a manual and received an automatic which I then requested to have changed.

Good value for money except that staff are eager to ask upgraded on booked car and insurance. Dont forget to retain good photo records and detailed check on car before taking it.

Basically they advertise a price for a certain car, which you reserve online, you get there on a shuttle bus from Heathrow after a flight with all your luggage so you are trapped.. You wait for ages as many disgruntled passengers are querying with two staff members, you then have your turn. Basically the car you thought you were renting is not available, they offer a substandard car or another at a much much higher price... You then have to take out insurance at about 28 pounds per day, you also have to pay extra for more mileage. If you don't take higher premium you get stuck with shit crappy car for a family of 5 as no others... If you take expensive insurance out magically a car that can accomodate the five of you appears... Total farce, the guys behind the counter sound like robots, just churning out the same sentences to everyone, not one person in that car rental office left with a smile on their face. Every customer left feeling fleeced and pissed of!!! AVOID at all costs............