Absolutely appalling service - scammed by staff an treated rudely. Would never use again

Very helpful staff. Thanks to manager with Irish accent.

Got off to a bad start, the advice given was to catch the hoppa bus from bus stop 16 - this was incorrect. A phone call to Green Motion received a recorded message with 8 options. The option for arrivals said go to bus stop 22/23 - this was incorrect. I eventually found the bus just by walking around at bus stop 18. The counter staff at Green Motion very aggressively tried to sell me extra insurance which was double the car hire charge!! Only good bit was returning the car where it was straight forward. Although I had to wait 20 minutes for the Hoppa bus back to Heathrow and it then stopped at 6 hotels on the way and not one passenger got on the bus

No price reduction but no issues

Waited a long time to get car due to computer issues at pick up desk.

No problems

The shuttle service bus stop at Heathrow terminal 5 is incorrectly advised on the documents received when booked. It states bus stop 16 for H51 but it’s actually 17