Excellent

Advantage charged my credit card and stated our gas tank was not full at drop off. We specifically found a gas station that was open at 4:45 am to fill up our gas tank. This fraudulent charge is very concerning about company practices.

Easy to use.

Waited for a long time in line. We had booked for a Hybrid but were told that they do not carry any hybrids but were extremely rude about it. The counter staff was very very rude as if she had some personal grouse and was taking it out on the customers.

booking was easy.

A long wait, late at night, to get the car. I declined all extra insurance, but the agent at the counter put me down for extra liability coverage anyway. I initialed a box that accepted this, thinking I was initialling to decline extra coverage. I didn't discover this until returning the car. Bottom line - I feel I was scammed out of USD $226 and will not rent here again.

waited 30 minutes in line. did not have correct class of vehicle. tried to talk me into a more expensive vehicle. wound up taking a vehicle in a lower class than originally reserved.

When we got to the Advantage booth , they told us the only car they had left was a Hyundai Elantra. I had reserved a Toyota Camry. The attendant told us that this is the single car they had on the lot. WE CANNOT fit 5 people with 7 luggage into a Elantra. After waiting over an hour we had no choice but to leave with Nothing! We had to hire a Lyft to transport us from Sacramento airport to Fairfield which was over an hour away.