Excellent

Car was great, but the computer system was down so it took us over an hour in line to get to counter to rent the car. There were about 20 people in line when we arrived and no one at any other counter in the airport

The Rav 4 was dirty. It was dark blue; I thought it was black !

During drop off, we discovered we were incorrectly charged for liability waivers. The Advantage manager Yemane Hagos quickly issued the refunds.

waited 30 minutes in line. did not have correct class of vehicle. tried to talk me into a more expensive vehicle. wound up taking a vehicle in a lower class than originally reserved.

Like: This was the fastest car rent in my life. Everything was so easy and fast. The assistant showed really nice and professional so the whole experience was very pleasant. After a long flight, specially with jet lag, it is a nightmare when you have to deal with tons of "offers", "promotions" and "upgrades". For once, it was a bless having the car I chose when making the reservation. Not worse. Not better. Just right :-)