PONTA DELGADA AIRPORT CAR RENTAL REVIEWS

We were very pleased with the car and the rental price. One suggestion I would make would be to eliminate the charge for cleaning. When we got the car we were told there would be a 11 euro charge to clean the car but we would get this back if we cleaned the car ourselves. My husband hand washed the car plus we took it through a car wash and vacuumed the inside and wiped down all the surfaces. When we returned the car we were told it was not clean enough. We challenged this and after much discussion were credited our 11 euros. I think this is not a good process. I want to affirm that we were very happy with the car during our stay and the staff were very courteous and helpful.

Nissan Micra with 50.000 km of mileage didn’t manage to go up some hills of Acores islands (just on first gear). It’s better to take stronger engine.

Service was very good. Pleasant staff. The car wasn't in the greatest condition but the roads in the area are a bit rough too.

No issues at pickup nor drop-off, and they were always available if something came up.

Easy to book and great prices!

Satisfactory

The car met my expectations. Very smooth and fast pick-up and drop-off. Kind and helpful staff.

All fine. Price drop protector didn’t do magic this time.

Convenient and fast, good communication in English, highly recommended

Very satisfied.

I had a voucher that clearly stated: an automatic, compact car, like a Ford Focus, hybrid, and included SUPER CDW insurance. The staff insisted they didn’t have a hybrid car, and in addition, they gave me a smaller car. Later on, I discovered I had been given a car from the economy group. They also claimed I didn’t have SUPER CDW insurance, which I specifically booked in order to cancel the excess completely. The representative called the manager, who also insisted that this was what appeared in their system. He, too, insisted that they had no hybrid vehicles, and he also failed to inform me that I was being downgraded to a smaller car. Terrible service from an untrustworthy team.

The QEEQ team responded quickly to the email I sent and stated that they would investigate my claims regarding the rental station. They made sure to keep me updated throughout the process of handling and checking with the rental station, and they ensured I was compensated. An impressive and efficient response.

This company does not have a counter at the airport. Because we arrived earlier at the airport it was very difficult to find out where to pick up the car, after making several inquiries from other at other counters we were told that a bus would should up in the parking lot at some point. by going on line we were able to find a main number in Lisbon and called it, after a 15 minute wait the agent told us that the bus would be arriving in 10 minutes. Half an hour went buy and still no bus, finally we were able to locate a local number and managed to arrange for a pick up to their location a few minutes outside the airport. When we got to the rental location, we were told that our car was not available because we were an hour early and the only choice was to take an upgrade for an extra 60.00 Euros or wait an hour, we agreed to pay the extra since we had to be somewhere quickly.

The booking platform is great. The only comment would be to clarify where the car rental company is. Also if you could specify costs for an additional driver.

The service is fine. It is a shared service with Prime Rent a Car company.

Have rented from Ilha Verde before and it has always been a very good experience.

Great platform, always works well. This our fourth time using it.

Had to pay 10 euros to have the car washed?? Why??

The price is quite affordable. The service is also good. We visited 6 islands this time and rented four cars; this one was the most economical.

It was all very good except for the 10 euro paid on collection for cleaning. I don't remember there being any mention of it before. The overall price would still have been extremely good but little hidden charges are so annoying and disappointing. There was a large scratch under the front of the car. This was not marked on the existing damage sheet. However, it turned out they did have a record of the damage, so that was OK but a worry for a while.

Great service, nice people!

Everything was ok

Overall service was good

The location is not at the airport, however there is a shuttle service. Customer service was good.

Always a simple, easy process. Thank you.