I purchased a full coverage insurance, but upon arrival at the shop, I was asked to pay additional insurance fees. The rental company said the payment I made was to the booking company, not to them. The rental company aggressively upsold and even somewhat threatened that if problems arise, contacting the booking hotline would not help as there was no effective communication between the booking company and the rental company. This was very disappointing.

Very good, excellent.

Attention ! Assurance supplémentaire à prévoir sur place, lisez bien les conditions de ventes. Personnellement je me suis faite avoir comme de nombreux touristes, j'ai relu les conditions de ventes après coup, je n'ai toujours rien compris.

It was hard to find the staff at the airport for the shuttle to the car hire compound. The car was very scratched, dented, scraped. Service from staff was good.

Nice and simple

I am a terrible experience with Drive On Holidays. 1. The car was overdue for service 19000km 2. The car broke down due to no proper maintenance done; AdBlue was empty. Wasted 5 + hours for tow truck back to Drive On Holidays office and refill AdBlue. There staff are not helpful and did not offer alternative and no compensation what so ever. 3. Upsell of insurance by counter staff worth 638 Euro.