As a Chilean traveler, is my Chilean driver's license sufficient to rent a car in the UAE, or do I need an International Driving Permit (IDP)?
While most rental companies in the UAE accept a valid Chilean driver's license in Latin alphabet, it is strongly recommended—and often contractually required—to obtain an International Driving Permit (IDP) before your trip. The IDP serves as an official translation and helps avoid misunderstandings, especially with police or in the event of an accident.
What is the minimum age to rent a car in Dubai or Abu Dhabi?
The general minimum age to rent a car in the UAE is 21. However, for luxury, premium, or sports cars, many providers require the driver to be at least 25. Drivers under 25 may have to pay a young driver surcharge.
What documents should I bring from Chile to rent a car in the UAE?
You must present your original passport with tourist visa, a valid Chilean driver's license (at least one year old), your International Driving Permit (IDP), and a credit card in the main driver's name for the security deposit. Debit cards and cash are not accepted for the deposit.
Do I need special insurance to drive in the UAE?
Yes. By law, all rental cars must have basic third-party liability insurance. This coverage is limited. It is strongly recommended to purchase additional coverage like Collision Damage Waiver (CDW) and Theft Protection (TP). These may carry a high deductible, so consider adding Super Collision Damage Waiver (SCDW) to reduce or eliminate this amount.
What is SCDW, and should I get it?
SCDW stands for Super Collision Damage Waiver. It's an optional coverage that lowers your deductible (the amount you pay in case of damage) or brings it to zero. It's highly recommended in the UAE due to high repair costs, providing peace of mind.
Can I use my Chilean credit card for the security deposit?
Yes, as long as it is an internationally recognized credit card (Visa, MasterCard, American Express) in the name of the main driver. Ensure it has enough credit limit to cover the deposit, which ranges from AED 1,500 to 5,000 (approx. USD 400–1,350). The amount is blocked, not charged, and released after returning the car.
Should I book the car well in advance?
Yes, especially during the high season (November to March) or if you want a specific type of vehicle. Booking early on a platform like QEEQ helps you compare prices, secure availability, and often get better rates than booking on arrival.
What type of car do you recommend for getting around Dubai and possibly traveling to Abu Dhabi?
A compact or mid-size sedan is ideal for city driving—easy to park and fuel-efficient. For longer trips or extra comfort, consider a larger sedan or SUV. You do not need a 4x4 unless you plan to drive on sand dunes, which is prohibited with standard rentals.
Is it possible to rent a car in Dubai and return it in Abu Dhabi?
Yes, most providers offer one-way rentals between emirates, but this service usually comes with an extra fee. Specify your drop-off location when booking on QEEQ to check applicable charges.
Should I be worried about scams or hidden charges when renting a car?
As everywhere, caution is required. The best way to avoid surprises is to book via a transparent platform like QEEQ, which clearly lists included and excluded costs. Always read the final provider's terms, especially regarding fuel, mileage, and insurance policies.
How can I safely compare prices from different rental companies?
The safest and most efficient way is to use a trustworthy online comparison platform. QEEQ lets you view offers from multiple providers, compare insurance, fuel, and mileage policies, and read user reviews before deciding.
What does 'full to full fuel policy' mean?
This is the most common and recommended policy. You receive the car with a full tank and must return it full. If not, you'll be charged for the missing fuel at a higher than market rate and an additional service fee.
Are there mileage limits on car rentals in the UAE?
Most standard rentals include a daily mileage limit, typically 200–250 km per day. You will be charged for every extra kilometer if you exceed this. For long trips, look for unlimited mileage offers, which can be filtered on QEEQ.
Is the price shown on QEEQ the final price, or will there be extra charges at pick-up?
The price on QEEQ usually includes the rental, basic insurance (CDW/TP), and taxes. At pick-up, you might pay for optional extras like GPS, baby seats, extra drivers, or upgraded insurance (such as SCDW). The security deposit is also blocked at this time.
Can I add an additional driver? Is there a cost?
Yes, you can add extra drivers, usually for a daily fee per person. Each additional driver must be present at pick-up and provide the same documents as the main driver (passport, license, IDP).
Should I rent a GPS or can I use my phone with Waze or Google Maps?
Waze and Google Maps work excellently in the UAE and are highly accurate. Using your phone is the most practical and economical option. Make sure you have an international data plan, buy a local SIM card at the airport, or download offline maps. A phone holder for the car is useful.
What should I do if I need to cancel my reservation?
Cancellation policies depend on your booking terms. QEEQ generally offers free cancellation up to 48 hours before pick-up. Always check your specific reservation’s policy at the time of booking, as rules may vary by provider and rate.
Is it possible to rent accessories like child safety seats?
Yes. By law, children under 4 must travel in a child safety seat. You can request one when booking on QEEQ, but there is an extra daily charge. Reserve in advance to ensure availability.
What is the security deposit and why is it so high?
The security deposit is a sum blocked on your credit card to cover potential additional costs not included in the rental, such as fines, tolls (Salik), minor damages not covered by basic insurance, or returning the car with less fuel. The amount is high due to the elevated cost of fines and repairs in the UAE.
Can I choose the exact car model I want?
Usually, you book a 'category' of vehicle (like 'Economy', 'Compact SUV', 'Luxury Sedan'), not a specific model. The rental company guarantees a car in that category or higher. The car you receive may be a different brand but with similar features.
Where do I find the rental company desk at Dubai Airport (DXB)?
Major rental company desks are located in the arrivals area of each terminal (Terminals 1, 2, and 3). After immigration and baggage claim, follow the 'Car Rentals' signs. Your QEEQ voucher will indicate the provider’s name.
What should I check thoroughly on the car before leaving the parking lot?
Make a detailed inspection: record a video and take close-up photos of any scratches, dents, or damage. Ensure all are noted on the inspection form. Check interior cleanliness, AC, lights, wipers, insurance docs, and tire condition (including the spare).
The rental agent is offering me a much more expensive insurance. Should I accept it?
Agents often upsell comprehensive insurance (SCDW or similar). If you already bought full coverage via QEEQ or if your credit card covers it (check this in Chile), you can politely decline. If you only have basic insurance with a high deductible, accepting SCDW offers maximum peace of mind and simplifies claims.
How does the Salik toll system work in Dubai?
Salik is Dubai's electronic toll system. There are no toll booths; you pass under gantries, and a tag on the windshield registers your passage. Each toll costs AED 4. The rental company will bill all your Salik tolls at the end of the rental, often with a small admin fee. Ask about this fee at pick-up.
What should I do if I receive a car that is not the category I booked?
If you are given a lower category car, do not accept it. Show your QEEQ voucher and demand the booked category. If unavailable, you should receive a free upgrade to a higher category. If not, the price should be adjusted accordingly.
How long does the car pick-up process take?
Plan for 30–60 minutes. There may be queues at the desk, and the inspection and contract signing takes time. Take your time to avoid future issues.
Will the car come with a full tank?
If your policy is 'full to full', the car should be delivered with a full tank. Check the gauge before leaving. If it's not full, have it noted in the contract or request a full-tank car.
Can I pay the deposit with my companion’s credit card?
No. The credit card for the security deposit must be in the main driver’s name. No exceptions are made.
What is a police report and why is it important if I have an accident?
In the UAE, for any vehicle damage (even minor), it is mandatory to obtain a police report for insurance to be valid. Without it, you are 100% responsible for repair costs, regardless of your insurance coverage.
Should I sign the contract if I don’t understand something?
Absolutely not. Ask the agent to clarify any clause or charge you don’t understand. Most agents speak fluent English. Ask about insurance, tolls, or fuel policy before signing.
What is the most important rule about driving in the UAE?
Zero tolerance for alcohol while driving. Not even a single drink is permitted. Driving with any alcohol in your system is a serious offense, resulting in heavy fines, jail, and deportation. If you plan to drink, use a taxi or ride service.
How do speed limits and speed cameras work?
Speed limits are clearly posted: highways are usually 100–140 km/h, city roads 60–80 km/h. The UAE is full of fixed and mobile speed cameras. In Dubai, cameras trigger exactly at the posted limit. Fines are high and sent directly to the rental company, who will charge you.
How should I use roundabouts in the UAE?
Roundabouts are common. The golden rule: vehicles already in the roundabout have right of way. For the first or second exit, stay in the outer lane; for the third exit or U-turn, use the inner lane and signal before exiting. Never change lanes suddenly inside the roundabout.
What should I do if I have a traffic accident, even a minor one?
1. Stop safely and turn on hazard lights. 2. Call the police at 999. 3. Do not move the vehicle unless told by police or if the accident is minor and blocking traffic (in Dubai, you can use the Dubai Police app for minor, non-injury accidents). 4. Wait for the police and obtain the report. 5. Notify your rental company immediately.
Is parking easy to find in Dubai? How do I pay?
Shopping malls and hotels often have free or validated parking. On-street parking is paid and managed by the RTA. Pay at meters with coins, a Nol card (same as for public transport), or via SMS from a local phone. The RTA app is convenient for payment.
I’ve heard local drivers can be aggressive. Any advice?
Driving styles can be faster and more assertive than in Chile. Stay calm, drive defensively, and keep a generous following distance. Always use turn signals when changing lanes. If someone tailgates you, don’t panic—safely switch lanes and let them pass. The left lane is for overtaking; stay in center or right lanes if not overtaking.
What does it mean when a car behind me flashes its headlights?
On highways, if a car approaches quickly and flashes high beams, it’s asking you to move out of the left lane so they can pass. This is common etiquette. Move over safely and let them by.
Are there any dress code or behavior rules inside the car?
You have privacy inside your car, but remember you're in a Muslim country. Avoid obscene or aggressive gestures towards other drivers—they can be considered a criminal offense. Playing excessively loud music can also result in fines.
How do I refuel the car? Is it self-service?
Nearly all gas stations in the UAE have attendants who will fill your tank for you. Stop, open the fuel cap, and tell them the type (usually 'Special 95' or 'Super 98') and that you want a full tank. You can pay with cash or card.
Can I drive to other emirates like Sharjah or Ras Al Khaimah?
Yes, you can freely drive a rental car between the seven emirates. There are no physical borders or checkpoints. Be aware that traffic rules and enforcement may vary slightly; for example, Sharjah is known for having many speed cameras.
What if I get lost?
With Waze or Google Maps, getting lost is unlikely. If you run out of battery or data, road signs are in Arabic and English and are especially clear to major tourist destinations. You can ask for directions at a gas station if needed.
What happens if I get a parking ticket?
The ticket will be registered to the car's license plate. The rental company will be notified and will charge your credit card, including an administrative fee. It’s cheaper and easier to pay for parking properly.
Is it safe to leave valuables in the car?
The UAE is very safe with low crime rates. However, as anywhere, do not leave valuables in plain sight. Store them in the trunk or take them with you.
Are the roads in good condition?
Roads and highways in the UAE are among the best in the world—well maintained, well lit at night, and with clear signage. Driving is generally a pleasant experience.
Are there useful mobile apps for driving in Dubai?
Yes. Besides Waze and Google Maps, the 'RTA Dubai' app is useful for parking payments, checking Salik balances, and traffic updates. The 'Dubai Police' app lets you report minor accidents.
What should I do when returning the car?
1. Fill up the tank if your policy is 'full to full'. 2. Remove all personal items. 3. Be present during the final inspection and record a video of the car’s condition. 4. Request a copy of the check-in report confirming the car was returned with no new damage and with a full tank.
When will my security deposit be returned?
The deposit block on your credit card is usually released within 15–30 days after car return. Rental companies keep it during this period in case of late-arriving traffic fines. If not released after 30 days, contact the company and then your bank.
How will I be charged for traffic fines and Salik tolls?
The rental company pays fines and tolls on your behalf, then bills your credit card, adding an administrative fee per transaction. You’ll receive an email notification with the details.
What if I disagree with a post-rental charge (e.g., damage I didn’t cause)?
This is where your photos and videos are crucial. Contact the rental company immediately and provide your evidence along with the initial inspection report. If you booked via QEEQ, their customer service can help mediate.
I returned the car at the airport. Can I request a final invoice at that moment?
At drop-off, you’ll receive a return receipt. The detailed final invoice (including tolls, fines, extras) is usually generated a few days later and emailed to you, as final charges may take time to process.
