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Embarking on your journey in Japan promises a unique experience. However, renting a car for the first time in Japan might raise some questions. Here’s what you might be wondering:
  • Can I drive in Japan with my Chilean license?
  • What are Japan's car rental insurance options?
  • Which companies offer the best rates?
  • Are one-way rentals available in Japan?
  • What driving rules should I know before driving in Japan?
  • What are the costs associated with car rentals?
  • Do I need an International Driving Permit (IDP)?

This guide is aimed at answering all these questions to ensure that your trip to Japan is seamless and enjoyable. For further reference, a summary of key points is provided in the conclusion.

Can Polish Citizens Drive in Japan?

Yes, Polish travelers can legally drive in Japan with the proper documentation. Age restrictions and additional document requirements may apply.

  • Form of ID:

    A valid passport is required for foreign renters.

  • Driving licence:

    Accepted driving licence include:
    • Original driving licence + IDP (issued under the 1949 Convention)
    • Taiwan Driving License in China + Japan Translation
    • Hongkong Driving License in China + IDP (issued under the 1949 Convention)
    • Full driver's license issued in Japan
    • Original French Driving Licence + Japan Translation
    • Original German Driving Licence + Japan Translation
    • Original Belgian Driving Licence + Japan Translation
    • Original Swiss Driving Licence + Japan Translation
    • Original Monaco Driving Licence + Japan Translation

    Notes: Only A6-sized 1949 IDP is supported for picking up the car. Does not support card or A4-sized IDP. You cannot pick up the car with only a Myna Menkyo. The Japanese driver's license is required.
  • Accepted cards:

    Physical credit cards in the full name of the main driver are required. Accepted credit cards include Visa, Master, JCB, AMEX, UnionPay, DinersClub, and Discover.

  • Age requirements:

    Drivers must be between 18 and 75 years old.

Ready to Rent?

Requirements may vary between rental companies. Always confirm details when booking.

Check Rates

Which Car Rental Companies Are Best?

Explore a variety of car rental options suited for your journey from CL to JP, ranging from well-established global chains to innovative local providers.

Global Chain Companies

Local Brands

  • Hertz

    global
    8.5

    Locations:

    22

    Prices:

    $$$

    Key Advantages

    • Largest fleet in USA
    • Premium vehicle selection
    • Gold Plus Rewards loyalty program
    • Express rental counters

    Best for

    Business travelers and premium vehicle needs
  • Hertz

    global
    8.5

    Locations:

    359

    Prices:

    $$$

    Key Advantages

    • Largest fleet in USA
    • Premium vehicle selection
    • Gold Plus Rewards loyalty program
    • Express rental counters

    Best for

    Business travelers and premium vehicle needs
  • Hertz

    global
    8.5

    Locations:

    1500

    Prices:

    $$$

    Key Advantages

    • Largest fleet in USA
    • Premium vehicle selection
    • Gold Plus Rewards loyalty program
    • Express rental counters

    Best for

    Business travelers and premium vehicle needs
  • Nissan

    global
    8.5

    Locations:

    3370

    Prices:

    $$

    Key Advantages

    • Wide range of vehicles
    • Flexible rental options
    • 24/7 customer service
    • Competitive pricing

    Best for

    Budget-conscious travelers and eco-friendly options
  • Europcar

    global
    8.5

    Locations:

    429

    Prices:

    $$

    Key Advantages

    • Extensive network across Europe
    • Flexible rental options
    • Online booking discounts
    • 24/7 customer support

    Best for

    Leisure travelers and business rentals
  • Avis

    global
    8.5

    Locations:

    116

    Prices:

    $$

    Key Advantages

    • Strong global presence
    • User-friendly booking system
    • Loyalty rewards program
    • 24/7 customer support

    Best for

    Travelers seeking reliable service with various vehicle options
  • Hertz

    global
    8.5

    Locations:

    468

    Prices:

    $$$

    Key Advantages

    • Largest fleet in USA
    • Premium vehicle selection
    • Gold Plus Rewards loyalty program
    • Express rental counters

    Best for

    Business travelers and premium vehicle needs
  • Alamo

    global
    8.5

    Locations:

    340

    Prices:

    $$

    Key Advantages

    • Easy online booking
    • Wide range of vehicles
    • No hidden fees
    • 24/7 customer support

    Best for

    Budget-conscious travelers and families
  • IX Rental

    local
    8.5

    Locations:

    16

    Prices:

    $-$$

    Key Advantages

    • Personalized customer service
    • Convenient local locations
    • Competitive pricing
    • Easy online booking

    Best for

    Budget-conscious travelers and short-term rentals
  • Hello Rent a Car

    local
    8.5

    Locations:

    1

    Prices:

    $$

    Key Advantages

    • Personalized customer service
    • Convenient pick-up and drop-off locations
    • Competitive pricing
    • Local knowledge and expertise

    Best for

    Budget-conscious travelers and local excursions
Recommendations for Travelers from CL to JP
Choose Global Chains If:
  • You need wide coverage across JP
  • Prefer 24/7 customer support
  • Are traveling for business or special occasions
  • Value consistency in service quality
Choose Local Brands If:
  • Looking for budget-friendly options
  • Staying in urban areas or specific regions
  • Interested in unique or specialized vehicles
  • Comfortable with localized services

How to Choose the Right Car?

Choosing the right rental car can make your journey in Japan more comfortable, safe, and enjoyable. Consider your travel group's size, destinations, and the type of driving you'll be doing. Use our service to compare multiple car types and policies and find the one that best suits your trip.

  • Seating and Luggage

    Consider your travel group size and luggage needs

    • Economy cars (2-4 people, 1-2 suitcases)
      Perfect for city driving and short trips

    • Compact cars (4-5 people, 2-3 suitcases)
      Good balance of space and fuel efficiency

    • Mid-size cars (5 people, 3-4 suitcases)
      Comfortable for longer distances

    • Full-size/SUV (5-7 people, 4+ suitcases)
      Ideal for families and group travel

  • Transmission Type

    Choose between automatic and manual transmission

    • Automatic transmission
      Easier for city driving and traffic, more common in Japan

    • Manual transmission
      Often cheaper, better fuel economy, more control

    • Most visitors prefer automatic for Japan road trips

    • Consider your comfort level with right-hand driving and automatic cars

  • Insurance Included

    Check what insurance coverage comes with your rental

    • Basic liability
      Covers damage to other vehicles and property, usually included

    • Collision Damage Waiver (CDW)
      Covers damage to your rental car, often optional

    • Theft protection
      Protects against car theft, may be included or additional

    • Personal insurance
      Check if your Chilean insurance or travel insurance covers rentals

  • Cancellation Policy

    Understand booking flexibility and fees

    • Free cancellation
      Usually available up to 24-48 hours before pickup

    • Prepaid vs. Pay-at-counter
      Prepaid often cheaper but less flexible

    • Change fees
      Cost to modify dates, locations, or car type

    • Travel insurance
      Consider coverage for trip cancellations or delays

  • Mileage Policy

    Check distance restrictions and additional charges

    • Unlimited mileage
      Best for long road trips and exploring multiple prefectures

    • Limited mileage
      Cheaper daily rate but extra charges for excess kilometers

    • Consider your planned route distance and potential detours

    • Factor in mileage costs when comparing total rental prices

  • Fuel Policy

    Understand fuel requirements and costs

    • Full-to-Full
      Return with same fuel level, most economical option

    • Full-to-Empty
      Pay upfront for full tank, convenient but often more expensive

    • Same-to-Same
      Return with same level as pickup, fair pricing

    • Pre-purchase fuel options
      Compare costs with local gas station prices

Quick Decision Guide

  • City Travel

    Compact/Economy car with automatic transmission, full-to-full fuel policy

    Tokyo, Osaka, Kyoto
  • Road Trip

    Mid-size/Full-size car with unlimited mileage, flexible cancellation

    Hokkaido, Kyushu
  • Vacation

    Convertible/SUV with comprehensive insurance, prepaid fuel option

    Okinawa, Nagano

Compare with Confidence on QEEQ

Don't settle for the first option you find. QEEQ makes it easy to compare car types, policies, and total costs from multiple providers. See all fees upfront, read real customer reviews, and choose the perfect car for your adventure.
  • Compare all car rental deals
  • No hidden fees
  • Real customer reviews
Check Rates

What Are the Popular Destinations in Japan?

Japan offers a unique blend of historical landmarks and modern attractions, making it an ideal destination for travelers from Chile. Renting a car provides the flexibility to explore iconic cities like Tokyo, Kyoto, Osaka, and scenic routes across Hokkaido or Okinawa.

What Insurance Do I Need?

When renting a car in Japan from Chile, ensure you have the necessary insurance for legal compliance and peace of mind. Japanese car rental policies often provide basic coverage, but additional options are worth considering to minimize financial risks.

Types of Insurance Coverage
  • Collision Damage Waiver (CDW)

    Provides coverage for damage to the rental vehicle in case of a collision or accident.

    CLP 13,000-21,000/day
    Essential
  • Theft Protection (TP)

    Protects you from financial losses if the rental vehicle is stolen.

    CLP 4,000-7,000/day
    Essential
  • Third Party Liability (TPL)

    Covers damages or injuries to third parties caused by the rented vehicle.

    Often included
    Included
  • Personal Accident Insurance (PAI)

    Offers coverage for medical expenses for the driver and passengers in case of an accident.

    CLP 4,000-8,000/day
    Optional
QEEQ's Complete Protection Solutions

Perfect for travelers who want comprehensive protection without the complexity. One price covers everything, and AXA's trusted network ensures reliable claims processing throughout Japan. Get comprehensive coverage online for about 50% less than counter rates.

Insurance Coverage Comparison
Coverage Feature
QEEQ Full Coverage
Basic Rental Company
Collision Damage Waiver

Fully Covered

$154.61 - $3,372.50
Theft Protection

Fully Covered

$0.00 - $3,372.50
Personal Accident Insurance

Fully Covered

Not Covered
Tire, Window, Mirror Damage

Fully Covered

Not Covered
Roadside Assistance

Fully Covered

Not Covered
Know more About QEEQ Full Coverage

How to Save Money When Renting a Car in Japan

Discover ways to reduce your car rental costs while exploring Japan. Smart planning and choices can lead to significant savings, especially for travelers from Chile.

Booking Tips for lower Prices
  • Book in Advance
    Secure your rental car at least 3-6 weeks before your trip to access early booking discounts.
    Save up to 20%
  • Use Price Comparison Platforms
    Compare rental rates on platforms like RentalCars.com and Kayak to find the best deal.
    Save up to 15%
  • Opt for Full-to-Full Fuel Policy
    Ensure the car rental includes a 'full tank pick-up and return' policy to avoid inflated refueling charges.
    Save $15-30
  • Choose Compact Cars
    Select a smaller vehicle to save on rental costs and fuel consumption, especially for navigating through Japan’s urban areas.
    Save up to 25%
QEEQ's Money-Saving Features
  • Diamond Membership
    Save up to 20% on every booking - free trial available below.
    View Details
  • Price Drop Protector
    If your booked car price drops, QEEQ automatically rebooks it at the lower rate and refunds the difference to you.
    View Details
  • One-Dollar Freeze
    Lock in today's price with just $1 upfront and pay the rest later.
    View Details
  • Flexible Payments
    Pay with credit/debit cards or even cryptocurrency via BitPay.
    View Details

What Should You Pay Attention To?

Important considerations and potential issues to watch for when renting a car in Japan.

  • Rental Costs and Additional Fees
    Be aware of the total cost of the rental and any hidden fees.
    • Highway toll fees are common in Japan, ensure you budget for them.
    • Young driver fees may apply for drivers under 25.
    • Additional fees for returning the vehicle to a different location.
    • Extra charges for optional equipment like GPS or child seats.
    • Insurance costs, especially for full coverage, can add up.
  • Insurance and Coverage
    Understand the insurance options offered by rental agencies.
    • Japanese rental cars usually include basic insurance, but coverage might be limited.
    • Confirm if your international travel insurance covers car rentals in Japan.
    • Credit card insurance may not always be applicable—verify with your provider.
    • Consider third-party insurance for broader coverage.
  • Driving and Navigation
    Driving in Japan requires understanding local road rules and navigation systems.
    • International Driving Permit (IDP) is mandatory for foreign drivers.
    • Road signs are mostly in Japanese; ensure you have a GPS or navigation app.
    • Drive on the left side of the road in Japan.
    • Be cautious of narrow roads, especially in rural areas.
    • Use ETC (Electronic Toll Collection) card for smoother toll payments.
  • Fuel Policies and Costs
    Fueling policies can affect your rental experience.
    • Return the vehicle with a full tank to avoid excess charges.
    • Check the nearest gas station to the return location.
    • Keep fuel receipts as proof of refueling.
    • Be aware of fuel prices, which may vary by region.
  • Rental Agreement and Policies
    Understand the terms and conditions of your rental contract.
    • Review mileage limits, if any, to avoid overage fees.
    • Check for restrictions on areas you can drive to, such as remote islands.
    • Clarify the return process and late return policies.
    • Understand how damages are assessed and charged.
    • Read the fine print regarding cancellation and modification policies.
  • Pickup and Return Procedures
    Plan your rental times to avoid added costs or inconvenience.
    • Ensure your pickup and return times align with the rental office working hours.
    • Returning the vehicle late might result in an extra day's charge.
    • Early returns might not result in a refund.
    • Consider traffic conditions when planning pick-up or drop-off times.
    • Some agencies allow after-hours drop-off but confirm in advance.
Remember

Being prepared and knowing what to expect can save you hundreds of dollars and prevent stressful situations. Take time to understand all terms and inspect your rental thoroughly.

Key Differences and Similarities in Traffic Rules: Chile to Japan

While driving in Japan, Chilean travelers should note differences such as traffic flow, speed limits, and alcohol tolerance, as well as similarities in mandatory safety measures.

  • Driving Side

    JP

    Drive on the left side of the road

    CL

    Drive on the right side of the road

  • Speed Limits

    JP

    Measured in kilometers per hour (e.g., 100 km/h on highways)

    CL

    Measured in kilometers per hour (e.g., 120 km/h on highways)

  • Blood Alcohol Limit

    JP

    0.03% BAC (strict regulations)

    CL

    0.03% BAC (strict regulations)

  • Mobile Phone Use

    JP

    Prohibited without hands-free devices

    CL

    Prohibited without hands-free devices

  • Seatbelt Laws

    JP

    Mandatory for all occupants

    CL

    Mandatory for all occupants

  • Parking Rules

    JP

    Follow designated parking spots and signs

    CL

    Follow designated parking spots and signs

  • Remember
    • • Roads in Japan may have tolls; ensure you carry an ETC card or cash.
    • • Understand the local signage and follow the rules for using roundabouts.
    • • Always carry your international driving permit along with your national driving license.
    • • Ensure you are aware of parking regulations to avoid fines.
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Frequently Asked Questions

Common questions for travelers from Chile renting a car in Japan

I am a Chilean citizen with a Chilean driver's license. Can I use it to rent a car in Japan?

No. Japan only recognizes International Driving Permits (IDP) issued under the 1949 Geneva Convention. Chile issues IDPs under the 1968 Vienna Convention, which is not accepted in Japan. Therefore, you cannot rent a car in Japan using your Chilean license and IDP.

Is it absolutely impossible for me to drive in Japan as a Chilean?

Not necessarily. If you have a valid driver's license from a country that is a signatory of the 1949 Geneva Convention (such as the USA, Canada, UK, Australia), and an IDP from that country, you can legally drive in Japan. This guide assumes you have access to such documents.

Assuming I have the valid license and IDP (from a Geneva Convention country), what documents do I need to rent a car?

You need three original documents (no copies): your passport, your original valid driver's license from the IDP-issuing country, and your valid International Driving Permit (IDP) issued under the 1949 Geneva Convention.

What exactly is an International Driving Permit (IDP) and how long is it valid?

The IDP is an official translation of your national driver's license, recognized internationally. The 1949 Geneva Convention IDP is valid for one year from the date of issue, but not beyond the expiration date of your national license.

Where can I get the correct IDP?

You must obtain it from the automobile authority of the country that issued your valid driver's license. For example, if you have a US license, you get it from AAA or AATA.

Can I use photocopies or digital versions of my documents at the rental counter?

No. You must present the original, physical documents at the rental company counter. Photocopies, photos on your phone, or digital versions are not accepted.

Is an official translation of my license enough instead of an IDP?

No. For most countries, including Chile, only an IDP is accepted. Only a handful of countries have special agreements with Japan to use a translation, but Chile is not one of them. The IDP is essential.

Are there age restrictions for renting a car in Japan?

Generally, you must be at least 18 years old, though some companies require you to be 20 or 21. Drivers under 25 or over 70 may face extra charges or need additional insurance.

How far in advance should I prepare these documents?

The process to obtain an IDP can take from a few minutes to several weeks, depending on the country. Start at least 1-2 months before your trip to avoid last-minute stress.

My home country license expires during my trip to Japan. Is that a problem?

Yes. Both your national driver's license and IDP must be valid during your entire rental period. Renew your license before traveling if it is close to expiry.

What is the best way to reserve a rental car in Japan?

The easiest and most efficient way is to use a global comparison and booking platform. QEEQ is highly recommended, as it allows you to compare prices from various local providers, offers a clear booking process, and often provides multilingual support.

Why should I use QEEQ for my reservation?

QEEQ consolidates multiple options in one place, offers comprehensive insurance packages, competitive prices, and a user-friendly interface. Their customer service is also helpful if you encounter any issues.

What types of cars are common for rental in Japan?

The most common are: K-Cars (ultra-compact cars with a 660cc engine), compacts (like Toyota Yaris or Honda Fit), sedans (mid-size cars), minivans/vans (good for families or groups), and SUVs (ideal for rural or snowy areas).

What is a 'K-Car'? Is it a good option for me?

K-Cars are small cars with yellow plates, very fuel-efficient, and great for narrow city or rural roads. They're ideal for 1-2 people with light luggage and often get highway toll discounts.

How do I choose the right car size?

Consider the number of passengers, the amount of luggage, and your route. Compact cars may be too small for two large suitcases. For long highway trips, a larger car is more comfortable. For cities like Kyoto, a K-Car is more manageable.

What is CDW (Collision Damage Waiver) insurance?

CDW waives your financial responsibility for most collision damage. It's usually included in the base rental price but comes with a deductible (typically 50,000–100,000 JPY). You pay the deductible, and insurance covers the rest.

What is the 'NOC' (Non-Operation Charge)?

NOC is a fee charged if the car needs repairs after an accident or is excessively dirty. It compensates the rental company for lost income while the car is out of service. Standard CDW does not cover NOC.

Should I buy additional insurance to cover NOC?

Yes, it is highly recommended. Look for 'full coverage' or 'NOC waiver' insurance. QEEQ often offers 'Super Full Coverage' packages that include both CDW and NOC waivers, giving you peace of mind.

How much does it cost to rent a car in Japan and what is included?

A compact car typically costs 5,000–8,000 JPY per day. The QEEQ price usually includes the vehicle, basic insurance (CDW), and consumption tax. Fuel, highway tolls, and extras (like child seats) are not included.

Do I need to pay the full amount when booking on QEEQ? What about cancellation?

It depends on the deal. Some require full payment upfront, others a deposit or pay-at-counter option. Most QEEQ bookings allow free cancellation up to 48 hours before pickup. Always check your booking's specific terms.

How do I find the rental counter at the airport?

Most large companies have a desk in the arrivals terminal. Others have a free shuttle bus from a designated meeting point to their office nearby. Your QEEQ confirmation will specify exact instructions.

What documents do I need to present at the counter?

You must show your original passport, valid driver's license (from the IDP-issuing country), valid IDP, and the credit card you used for booking.

What is the pickup process like and how long does it take?

Staff will check your documents, confirm your booking details (especially insurance), explain key policies, process payment, and take you to your car. The whole process usually takes 20–40 minutes.

What should I check on the car before leaving?

Inspect the car thoroughly—take photos and videos of any existing scratches, dents, or interior damage. Ensure staff note all damage on the inspection form, so you aren't charged on return.

How can I get help understanding the car's features, like GPS?

Don't hesitate to ask staff to explain basic controls. Ask how to set the navigation system to English (Spanish is rare) and how to connect your phone via Bluetooth.

What is the biggest difference when driving in Japan?

In Japan, you drive on the left side of the road and the steering wheel is on the right. This is the most important change to adapt to.

Any tips for getting used to driving on the left?

Take it slow at first. A good rule: the driver should always be closest to the center of the road. Pay special attention at right turns, roundabouts (rare), and intersections.

What are the most important Japanese traffic signs I should know?

The STOP sign is a red upside-down triangle with the kanji '止まれ' (Tomare). Yield is a white triangle with a red border. '徐行' (Jokō) means 'go slowly.'

What are the speed limits in Japan? Are there many speed cameras?

Speed limits are generally lower than in Chile: 30–50 km/h in cities, 50–60 km/h on rural roads, and 80–100 km/h on highways. Limits are strictly enforced, with both fixed and mobile speed cameras.

How strict is the pedestrian priority rule?

Extremely strict. Pedestrians and cyclists always have priority, especially at crossings. Always stop if someone is waiting to cross. Japanese drivers are very respectful of this rule.

What should I do at a railway crossing?

By law, you must stop completely before the tracks, lower your window to listen, and look both ways—even if the barriers are up and lights are off.

Is there a difference between city and rural driving?

Yes. Cities (especially Tokyo or Osaka) have dense traffic, narrow streets, and expensive, scarce parking—driving is not recommended. The countryside offers scenic, quiet roads ideal for road trips.

Can I use my phone for navigation?

Yes, but only if it's mounted. It's illegal to hold or operate a phone while driving. Most rental cars have Apple CarPlay or Android Auto, making Google Maps or Waze easy to use.

What is Japanese driver behavior like? Do they honk much?

Japanese drivers are extremely polite, patient, and calm. Honking is rare and considered rude. They signal thanks with a quick flash of the hazard lights. Drive predictably and courteously.

What should I do if I see an emergency vehicle?

Pull over to the left and stop to let police, ambulances, or fire trucks pass.

What is an ETC card and do I need one?

An ETC (Electronic Toll Collection) card is an automated highway toll payment system. If you plan to use expressways often, it's very convenient. You can rent an ETC card at the rental counter for a small fee.

How does the ETC card work?

The card is inserted into a device in the car. At toll gates marked 'ETC' (purple), slow to 20 km/h, and the barrier opens automatically. You pay all accumulated tolls when you return the car.

What if I don't have an ETC card?

Use the '一般' (Ippan) gates (green). You can pay tolls in cash or by credit card to an attendant or at an automated machine.

How do I refuel and choose the correct fuel?

There are self-service ('セルフ') and full-service gas stations. Most rentals use 'Regular' gasoline ('レギュラー', red). Diesel is 'Keiyu' (green) and high-octane is 'Hai-oku' (yellow). Check your fuel cap to confirm.

How do I use a self-service gas station?

Park, turn off the engine, tap the screen (you can switch to English), select fuel type and payment method, touch the anti-static plate, then fill the tank.

Is parking easy in Japan?

It's easy and often free in the countryside and small towns. In cities, parking is difficult and expensive. Street parking is very limited and strictly regulated.

How do 'Coin Parking' lots work?

These are common paid parking lots. Park in a space, and a metal barrier rises under your car. When leaving, pay at the machine by entering your space number. The barrier lowers after payment.

How can I set up the car's GPS?

Most GPS units can be set to English. A very useful way to enter a destination is by phone number or 'Map Code,' both of which you can find on Google Maps.

Where can I stop for a break on the road?

Look for 'Michi-no-Eki' (roadside stations). These offer free parking, clean restrooms, restaurants with local food, souvenir shops, and fresh produce—a key part of the Japanese road trip experience.

What precautions should I take if driving in winter in places like Hokkaido or the Japanese Alps?

Your car must have snow tires, which are provided by rental companies in these areas (sometimes for an extra fee). Drive cautiously, reduce speed, and avoid harsh braking on ice or snow.

What should I do if I have a minor accident or scratch?

Take these steps, regardless of damage size: Ensure safety, check for injuries, call the police (dial 110—you need a police report for insurance), then call the rental company (number provided in your documents).

What if the car breaks down on the road?

Move the car to a safe spot if possible, turn on hazard lights, place the warning triangle, and call the roadside assistance number provided by the rental company.

What is the return process like?

Drive to the return office (same or different location if arranged). Staff will inspect the car for new damage and check the fuel level. You'll pay any pending charges (like ETC tolls). The process usually takes 10–15 minutes.

What is the 'full-to-full' fuel policy?

You receive the car with a full tank and must return it full. Find a gas station near the return office and refuel just before drop-off. Keep the receipt, as it may be requested. If not full, you'll be charged at a higher rate.

What happens if I return the car late?

Most companies have a short grace period (30–60 minutes). Longer delays incur late fees, which can be significant. If you expect to be late, call the rental company as soon as possible.

Still have questions?

Contact QEEQ via online chat or hotline for specific advice. Contact Support