National Car Rental with Van

Not many people during pickup, but waited for a long time.

I booked a gas-powered car, but was given an electric car when picking up. I requested a replacement and waited for over 4 hours to get the gas-powered car. The staff at the store were cooperative, but this is not how things should be handled. The store did not provide any compensation for this.

Very satisfied

First of all, I am very angry with the rental company's tactics, using inappropriate methods to force us to cancel the order and require us to upgrade the rental at a higher cost. However, I am very grateful to Zuzuche for intervening and protecting our rights.

I waited for over half an hour before getting the car. The vehicle's condition was average, with over 100,000 kilometers on it and a strong interior odor.

There was a very long wait during pickup, possibly due to understaffing. Fortunately, during the return, there was only a short wait before someone came to inspect the car.

The best car rental experience ever.

Satisfactory

The company is big, staff are responsible and friendly.

Excellent! The car was in great condition! It was new and easy to operate.

Extremely satisfied

Very satisfied! The pickup and return process was simple, and communication was smooth.

Average service.

We reserved a Mercedes A-Class automatic, but the store had no stock and replaced it with a BMW 1 Series manual, which we refused. They then upgraded us to a GLB, but there was a £300 upgrade fee. At pickup, they said the fee would be refunded when we returned the car. However, at drop-off, they denied it. The inspector claimed I had signed for it, and the salesperson avoided me the entire time. The store manager brushed me off, and they refused to check the surveillance footage. Extremely poor experience.

The actual car model was different.

They maliciously set traps to deduct insurance and provide unclear bills with random charges. Avoid renting from this company at all costs! Their response to complaints is extremely rude!

トヨタRAIZのほぼ新車を受けとった。スタッフの対応はとても良い。オフィスは空港から２～３分のところにある。空港内のデスクで受付が終わると、送迎してくれる。

Quite good.

Excellent

The whole process was really quick. I asked them specifically for Ford Explorer because I wanted to check that car and they had one available so overall great experience I only had the rental for less than 24 hours.

This experience serves as a serious warning to everyone planning to rent a car in Europe.
First of all, the car I reserved was completely different from the one I was given, and the difference was significant. The rental company claimed that the given vehicle was the only one available. Since we were rushing to keep to our itinerary, we didn't argue much. The most outrageous part was that the car we received was actually broken. Initially, when shifting into first gear, the car reversed instead of moving forward. We thought it was just us being unfamiliar with the car's operation, so we didn't pay much attention. However, the issue persisted for about ten minutes. Later, as we were driving towards the parking lot exit, the car completely stalled on an uphill slope and even started smoking. The rental company insisted that the damage was our fault. When the car was handed to us, the fuel level was already close to empty, making it seem like this was a trick being used repeatedly. They directly charged €1500 from my credit card. Now, I’ve filed a complaint and it's already been over a month and a half without any progress. There are many details I won’t elaborate on, but overall, it was a terrible experience. It seriously ruined our travel plans for the day. Not only were we delayed, but we lost over €1500 for a car that didn’t even leave the parking lot. On top of that, they refused to refund the fee for that day’s rental. Honestly, the whole ordeal felt sickening, like eating something disgusting.

Okay

Generally satisfied, fewer tricks, and more sincere service.

I booked a Ford Focus wagon, but was given a Volkswagen MPV instead, and the power was insufficient. The service during the rental process was satisfactory.

The rental company charged additional fees during the rental process, and after returning to my country, my credit card was charged more than 400 USD. Fortunately, after a Rent-A-Car investigation, the money was refunded.

It's okay

It's okay. Previously, the car booked online took some time to become available, but they quickly provided a slightly inferior replacement.

Satisfied

The management is somewhat chaotic and there are too many people.

Quite satisfied. There was no waiting in line when I arrived, and the service was great. They even gave me tips on how to save on airport parking fees.

The car rental process was smooth, and the condition of the car was excellent.

Very good attitude.

Easy to book

Counter staff excellet, after hours service & response to my questions on a Saturday evening were answered.

カウンタースタッフは最悪もう2度とナショナルは利用しない

Todo bien. Sólo el personal de atención no es muy grato en trato. No dan opción de regresar. Es decir, estuvo bien pero podría mejorar la atención del personal

日本語が話せるスタッフはいませんでしたが、ゆっくりと丁寧に説明してくれました。

Overall, it's quite convenient, but a bit too casual, leaving people feeling uncertain and worried about potential issues.

You need to adjust to the efficiency of Arabic staff.

Pretty good.

Very efficient.

A mistake on my part was professionally dealt with by Peter at San Francisco airport. Too marks

Very satisfied. You can smoothly pick up the car with your domestic driver's license and a translation. The staff is very friendly, and you can choose from similar models. At first, we picked a convertible, but since we had a lot of luggage, they replaced it with a four-door Jeep for us.

I reserved a Ford Focus, but it was unavailable on-site and was replaced with a Kia Rio instead, which felt like a downgrade in terms of features. The most frustrating part was that they didn’t mention the car switch when handling the paperwork, and it was only explained after I noticed it in the parking lot.

Good

Satisfied

I rented a Renault Austral SUV. I've rented cars in many countries including the USA, UK, Ireland, Turkey, Canada, and New Zealand, but the service from National in Marseille is the best, without a doubt!

When picking up the car, I faced numerous difficulties because I didn't accept the promoted insurance, which wasted over an hour and resulted in a very poor experience. The language barrier made communication difficult and negatively impacted my mood. QEEQ platform customer service spent over half an hour communicating with the rental company, and eventually, the procedures were completed as required. However, the delay and inconvenience affected my overall experience.

The car rental company was very professional and thorough. They carefully explained every detail and quickly processed the return. The deposit was refunded immediately after the inspection.

Excellent, overall very satisfied.