FOX-RENT-A-CAR Car Rental

A little slow at check in

El carro y el servicio estuvieron bien, lo que no me gustó fue que me cobraron más a pesar de ya contar con un servicio de seguro de AXA y que no fueron claros al decirme lo del tanque lleno que debía entregar.

exceed

old car

Fox Rental insisted to charge additional insurances that were optional and threatened of canceling my rental if I don’t accept them !! Will never use Fox Rentals again !

El proceso de entrega del auto no fue bueno ya que el personal no hablaba español y tuvimos dificultad para comunicarnos. le solicité solo un seguro de responsabilidad civil y creo me cobraron el seguro total, ya que pagué con terjeta platinum banamex que cubre seguros del coche

Car was in much poorer condition than the vehicles we own. Fox Tampa staff is great; Fox corporate customer service awful. 2 major issues. After driving a bit, had an oil/burning smell that would not go away--seemed to have a bad tire or wheel bearing. Also, had a soft tire (took picture of air pressure screen) on pickup. Discovered next day that it wouldn't hold air after re-filling with air, because it had a nail in it. Fox Customer Service said we needed to pay because it was not reported within 6 hours. Very disappointed in their lack of appropriate service.

Have not received my deposit back yet

I don’t get the pass plate and the insurance pushed on you when you have already purchased. I was told mine didn’t cover me. But I purchased through you.

Staff was very unhelpful at the start and unhappy to provide any support. Later on the manager intervened and she was brilliant.

Always a long wait at LAX for cars...this time no different but it was expected. The staff were friendly and accommodating.

very fast at the counter for the first time

They require you to take out insurance with them

The company billed me for the extra insurance even though I asked to decline it. They also hit me with an absurd $150 detailing fee after returning the car, even though the guy when I checked it back in said it looked good. All in all, my cheap rental ended up being more expensive than a premium car rental had I gone with a bigger brand company. Absolutely absurd. No one at Fox will respond to my emails or phone calls asking to escalate the issue up the chain. They sneakily had me sign a document adding insurance while quickly trying to finalize the booking after making me wait more than 30 minutes. I was behind one other person who was being helped when I walked in at around 10AM. Multiple other employees walking around the office, not doing anything substantial, and they just made me wait. When I finally get to the counter, I try and get through the process as fast as possible, and tell them I'm not interested in insurance as my personal car insurance will handle any problems. Then I somehow get billed an extra $100 for insurance over the duration of the trip. Absolute scam artists. I took the car to the beach. We ended up getting a small amount of sand in the carpet. When I turned the car back in, I asked if that was ok, and was told it wouldn't be a problem. Next thing I know, an added $150 detailing fee was hit on my card. There's a car wash at a gas station less than a block away from this car rental shop. I could have easily gone there, paid $20, and got the car washed and fully vacuumed out. If the guy had bothered to mention the detailing fee to me, I would have just done that and taken 10 minutes of my time and saved $130. Fox are scam artists. DON'T RENT FROM FOX

It was good

Do not try to force people to buy stuffs if they say no. Car about the condition of the car you are renting my car was totally a mess. Bumper falling down, a lot of marks on a car!

Good

The whole experience was amazing. The only issue was that they were closed for midnight till 5:00 a.m. and my flight was delayed and arrived at 1:00 a.m. Other than that the service was great the car exceeded my expectations it was new and had fancy electronics in it. The return was super easy took 2 minutes and I was out of there and the shuttle took me to the airport right away.

Smooth experience

I got an “upgraded “ car as the Toyotas had no Sat Navigation. Got given a Chrysler, which was a slightly bigger car, which wasn’t necessarily what I wanted.