Localiza Car Rental

The car rental procedures at the store were extremely complicated. They meticulously checked all the documents, and just the questioning took an hour and a half. When picking up the car, we found that the trunk was too small to fit our luggage. They offered a light Chevrolet pickup truck, which was suitable, but they said an upgrade couldn't be done immediately. Instead, we had to cancel the original booking and make a new one. However, the rental platform didn't allow cancellation of the booking. They then suggested we rent two vehicles, which was utterly ridiculous. We had to find the store manager, and after a long negotiation, they finally agreed to upgrade and charge the difference. The entire pickup process took three hours, which was unprecedented and extremely disappointing!

Efficient service, good customer service, and English speaking.

They should make available international phone # in case the customer wants to talk to them. I had to rely on friends or family in Brazil to communicate with them

Carro dentro das expectativas, ficaram tentando meio que “forçar” contratação de seguro, embora não tenhamos contratado. No mais tudo certo. A Localiza é muito eficiente na prestação dos serviços que se propõe a prestar. Gosto muito e tenho muita confiança no serviço deles.

They provide a good service but include an overpriced and barely illegal surcharge on every item without a clear notice. Caution and awareness on the contract details are needed.

Satisfied

the car [argo] was terrible, wires coming from the dashboard

The car had a mechanic light on, I complained and went to a store to change it but they said there were no other cars available to change it and I had to drive a defective car.

The car was okay, Localiza's service depends on who is serving you. This time I was lucky and everything went well.

Acceptable

The car given was old and the window wiper broken during heavy rain.

Atendimento 10 so qua manutençao dos carros e uma porcaria Perdi um dia de minhas Ferias. tive que trocar de carro 4 VEZES. 1°carro suspençao e freios com defeito. 2°carro pane eletrica . 3° carro defeiros tambem com suspençao e freios. fiquei 6hs de um lado pro outro pra arumar e no final trocaram o carro novamente. 4° carro tive que completar o oleo pra nao perder meu voo Em Brasilia. rota de viagem Goiania / Brasilia..

Thank you for your everthing.

Excelente atención, tardamos un poco porque fuimos en temporada alta, habían muchas personas y se entiende. Pero habían 4 vendedoras que lo hacían bastante rápido. Solo tardaban las personas que no tenían reserva previa, por lo que podría recomendar que tengan un espacio de atención diferenciado entre personas con y sin reserva.

El auto no corresponde con el mostrado en la reserva, la radio estaba en mal estado

Great customer service and friendly employees.

Professionnel, nous avons bien été reçu à l’agence de fortaleza et le véhicule était en très bon état.

Excellent accueil.

Tout s’est très bien passé. Les employés sont très gentils et accueillants.

Great customer service. Friendly staff.