America-Car-Rental Car Rental

No vuelvo a rentar En America Car rental. Me cobraron más de la tarifa con la que se supone que Reservé

Terrible experience. Total scam agency. Wouldn't accept my insurance even when I proved that it exceeded the required liability coverage. Charged me an extra $30/day for their insurance and also required me to pay $15/day for e-pass and didn't even include fees for tolls. Those extra fees more than tripled the cost of my rental. They didn't even abide by their own policies listed on their website!

I used a Mexican driver's license, and there was no clause stating it had to be over a year old to rent a car. However, I was forced to pay $220 at the store to rent the car, and after negotiation, I paid $120. This should have been communicated in advance, not added as a surprise fee!

The car provided was very different from the one I booked. When returning the car late at night, the staff tried to extort me by pointing to an old damage on the car and claiming I caused it, demanding compensation.

It's okay, just a bit of communication issues.

Me obligaron a contratar los seguros lo que incremento bastante el costo total de la renta, además de que me dieron un auto de menor nivel que el que contraté. Me comentaron que aunque QEEQ ya tenia coberturas, que esas no eran válidas para ellos.

We rented three cars under three separate orders, all specified to be Chevrolet Captiva 7-seaters. Upon pick-up, we were given Changan CS35plus 5-seater cars instead. When we arrived at the designated pick-up time, the rental company informed us that no 7-seaters were available and only 5-seaters could be provided. They said if we weren't happy, we could choose not to rent. Left with no choice, we took the car, but our luggage couldn't fit. The staff then suggested upgrading to a 7-seater, which cost nearly 700 USD—an outrageous fee. We also purchased the company's full insurance with zero excess, but the car was damaged while parked. When returning the vehicle, the company outright denied that we had purchased insurance, refused to check the contract or rental agreement, and insisted we hadn't bought coverage. They forcibly charged us for the damage. The service was extremely rude. We strongly advise against choosing this rental company. Out of all the countries we've traveled to, this was by far the worst car rental experience ever. Avoid at all costs.

We rented three cars in total, all orders for Chevrolet Captiva 7-seater cars. However, upon pickup, they gave us a Changan CS35 Plus 5-seater car. When we arrived at the pickup time, the rental company informed us there were no 7-seater cars available, only 5-seaters, and if we didn’t want it, we could cancel the rental. Left with no choice, we took the car, but our luggage didn’t fit. The staff then suggested upgrading to a 7-seater car, for which we had to pay nearly $700, which is extremely unreasonable. We purchased full insurance with zero deductible when renting. The parked car was hit, but when we returned it, the rental company adamantly denied that we had bought insurance. They refused to check the contract or the rental receipt and insisted we hadn't purchased insurance, forcibly deducting the damage costs. Their service attitude was appalling. I strongly advise everyone to avoid this rental company. Of all the countries we’ve rented cars in, this is by far the worst rental company. Avoid it at all costs!

Very good, no additional charges or upselling.

They scammed me on the insurance and were very unprofessional. It took hours to get responses from customer service. They deliberately made the service stressful to try to scam more money from me. Their emergency roadside assistance service left me in a very dangerous situation.

Sí

El precio fue mucho más alto al pactado

Muy buen servicio en el mostrador, y para atender los defectos del auto.

Good service but the insurance cost was excessive.

El coche y el servicio superó mis expectativas

The service was very satisfactory.

El auto muy cómodo

The attitude was extremely poor, with upselling, hidden charges, threats, and deceit!

Everyone should be cautious with Victory America Rent a Car (local rental company). The staff, mostly Latinos, display a very poor attitude. There are traps everywhere with their upselling packages. If any issues arise during the rental process, you are likely to be scammed or threatened with hefty compensation, causing endless anxiety and distress. Choose a major rental company, and definitely avoid this one!

realmente pésimo servicio por qué si en la reserva ya lleva un seguro con daños a terceros por qué a la fuerza el personal del mostrador te vende el mismo seguro cuando ya está incluído no entiendo

The car was very old, but this has its advantage as new scratches weren't noticeable.