Italy Car Rentals

Very satisfied.

The process was quick, and they provided the reserved car, which turned out to be diesel-powered. The engine was very strong, easily handling mountain roads and highways. Be sure to have certified official documents ready, as both the car rental company and the police will only recognize these.

Easy pick-up and drop-off; make sure to carefully inspect the vehicle's exterior during pick-up.

Very good, it's a local car rental company. They provided a hybrid vehicle, which is quite fuel-efficient.

We booked more than a month in advance and rented a car that could seat three people and fit three 24-inch suitcases. However, we were given an Opel hatchback, and the trunk could only fit one large suitcase. Putting suitcases on the back seat was unsafe, and it also cramped the space for the backseat passengers. We firmly argued with the staff at the store and eventually got a larger car, but we had to wait for two hours, which wasted a lot of our time and resulted in us arriving at the hotel almost at 12:30 AM. Worried about disputes when returning the car, we purchased full insurance at the store for three days at €102. The return process went smoothly later. Make sure to take video recordings when picking up and returning the car.

Smooth process, vehicle was in good condition.

I strongly advise everyone not to rent a car from this company! When they deliver the car, they check it with an impatient attitude, and many scratches and dents are left unmarked. After I inspected the car, I added nearly ten scratches to the contract myself. If you overlook taking photos, they'll later point to pre-existing scratches and make you pay for them when returning the car! I argued for nearly an hour, but they insisted the damage was caused by me. The scratch in question was under the lower fold of the rear bumper—a spot that's extremely hard to notice—and the scratch was very light. If the car is dirty, you can't see it at all. Still, they made me pay €195. From the outset, they kept saying, 'Pay €195; it won't cost you anything because your insurance will cover it.' I have shared my bad experience so no one else needs to fall into this trap!

The vehicle's technical condition was extremely poor. I rented the car on May 25, and by May 27, the clutch broke and the car became undrivable. On May 29, I returned to the rental store to exchange for another car. However, immediately after leaving the store, the dashboard displayed a fault warning. I went back to the store and requested another replacement, but the staff insisted the car was perfectly fine and refused to switch, claiming that it had just undergone maintenance and was in excellent condition. I reluctantly hoped it was just a false alarm on the dashboard and had no choice but to drive it away. Unfortunately, later that night when I reached my destination, the dashboard once again showed a fault warning, and the vehicle began to shake violently. Upon inspection by local professionals, they confirmed the car was unsafe to drive and required immediate repairs. Experiencing two consecutive cars in poor technical condition raises serious concerns about the company's management practices. Additionally, there was a communication barrier during vehicle pickup, and the staff seemed impatient and had a poor attitude.

Very good

Excellent.

Very clear explanations, and the car was in good condition. I asked and confirmed that full insurance was already purchased through QEEQ, so it was all good.

The insurance purchased through the platform is completely a waste of money. At the rental company, you have to buy their insurance again. If you don't buy their full coverage, they won't process the rental for you.

The service attitude was terrible. During the car pickup process, the female staff member was extremely rude to us. She was very polite when dealing with a white customer, but when it came to us, she was clearly impatient. After completing the procedures, we found that the airport pickup location was very far from the store. We walked there and discovered that the key was wrong—there wasn’t a single car in the parking lot we could use. We had to walk back to exchange the key. We explained the situation politely and asked her to replace the key, but she became very impatient, adamantly insisting that she hadn’t given us the wrong key. She claimed we went to the wrong parking lot and even told us to check the contract, sarcastically suggesting we couldn’t understand English (when it’s actually her English that was terrible, coupled with a heavy accent). After some back-and-forth, she made a call to her colleague to verify and realized she had indeed given us the wrong key. Without saying a word, she quietly exchanged it and continued to insist she hadn’t made a mistake. She went as far as to say we were too incompetent to find the car and that she was giving us a more easily identifiable one to accommodate our intelligence level. Additionally, we rented an Alfa Romeo electric car but were given a Peugeot 2008 instead. The car was supposed to have a range of 300km when fully charged, but it was grossly exaggerated—the actual range was only 150–180km. Traveling from Rome to Pisa (330km) required two fast charges. We’ve rented cars abroad many times, and this was by far the worst experience. Stupid Italy.

There were quite a lot of people, patience is required.

I booked a Golf but was given a diesel Tiguan 2.0 instead. It worked out perfectly as I was heading to the Dolomites, and the power was impressive!

Excellent!

Simple, efficient, and fast. Just returned the car and haven't received any extra charges so far.

The staff is very friendly and nice.

It's great, no issues.

The location is easy to find, clearly marked.

Fairly satisfied, but there were some communication issues.

It's okay.

Great service and easy communication.

Overall very satisfied. I was initially worried that the insurance purchased through Piggy Car might face complications, but there were no issues at all.

The guy with the gold chain was incredibly persuasive and insisted on buying the rental company's insurance. However, I had already purchased full coverage through QEEQ and firmly declined.

We are disappointed with Europcar's approach. Returning the car without a full tank was not intentional but caused by a vehicle malfunction. They focused only on rules and ignored the facts.

This is the third time renting a car from them—once in Rome and twice in Milan. All experiences were great.

It's fine overall, but when returning the car, there was a very small paint chip on the door. They claimed it was caused by me, but I said it wasn't! They asked if I had taken photos when picking up the car. I said I focused on major areas and didn't even look at such a small spot! I still don't know if there will be any compensation required.

It's okay, but there are additional charges.

I did some research on Italian car rental companies via Xiaohongshu and noticed various strategies they employ. It's recommended to purchase full insurance through the platform, as it's more cost-effective compared to buying it directly from the rental company. When returning the car, make sure the interior is kept clean to avoid risks. The shuttle driver from the rental company was nice and helped with luggage. The service was relatively fast, although the car provided was not the model I originally booked, but it was sufficient for use.

I advise everyone not to choose this company; if you rent at a cheaper price, they'll claim there are no cars available.

It's acceptable.

Great

Very good, top international chain.

The overall pickup process was clear, the car model was upgraded, and it was relatively clean.

This was my third time driving overseas. Before going, I was mentally prepared for aggressive insurance upselling, but honestly, this was the worst car rental experience I've had, and it completely deterred me from planning future self-driving trips in Italy. Next time in Italy, I'd rather take the unreliable high-speed rail. If you absolutely must rent a car, I recommend buying basic insurance through Zuzuche and getting the car rental company's insurance as well; this will save time but will be more expensive. Otherwise, you might encounter problems like I did, where I not only ended up buying the car rental company's insurance but also wasted three hours there. The staff's pricing seemed arbitrary, so I suggest recording everything from the moment you step up to the counter to pick up the car. Photograph any price-related paperwork as well. Here's the detailed breakdown: First, the cross-border fee was initially quoted at €110 plus tax, but they said it could be waived if insurance was bought. The first attempt to upsell insurance was priced at over €300. After Zuzuche intervened, the cross-border fee changed to €9 per day (total amount). Second, surprisingly, the car rental company's POS machine showed a 'credit card limit exceeded' message when trying to charge €1100 without their insurance plan. My credit card app showed an available limit of over €6000, so there shouldn't have been any issue handling €1100. I wasn’t the only one experiencing this; another foreign customer, who had booked through a website starting with 'B', had the same problem. Whether this was a coincidence or intentional is unclear. This issue has been reported to the bank after returning. Despite trying every possible solution, the only workaround was to buy the rental company's insurance. I recommend calling your bank beforehand to check your single authorization limit for pre-authorizations. Finally, when the rental company staff notice that your card can't handle the authorization amount, they'll either cancel the rental (with full loss of the rental fee) or push you to buy their insurance, which lowers the deposit to a few hundred euros and gets approved instantly. At this point, the insurance upselling price had changed to €500+, discounted to €400+. When I pointed out that they had earlier quoted me just €300+, they denied ever saying that. It's ridiculous, and unfortunately, I didn’t take pictures of the initial quote paper or record the entire conversation. Eventually, I argued with the staff quoting me earlier and managed to get the price back to €300+, but it was still higher than the initial quote due to the addition of a 22% tax. On a positive note, the rental staff's attitude was relatively good. After the pre-authorization issue, I asked to make a phone call and try again, and they patiently waited. Returning the car with purchased insurance was smooth. They checked the trunk, seat conditions, and fuel gauge but didn’t mention any additional charges. I'm unsure if more unexpected issues will arise later since trust was completely shattered due to the arbitrary pricing during pickup. Currently waiting for the bill and will monitor further.

The service was satisfactory.

The staff at the rental desk engaged in fraudulent behavior. I had already purchased full insurance on Zuzuche when I booked, and during pickup, the AVIS staff explicitly mentioned that she could see I had insurance. After briefly discussing the car model, she had me sign on a palm-sized pad. While focusing on checking the car's condition, I didn't realize she secretly included additional charges for glass insurance, super collision damage waiver, etc., totaling 160.4 euros. Only upon returning the car and receiving the final invoice did I discover the extra charges. With the assistance of Zuzuche's customer service, negotiations with the AVIS airport office eventually led to a satisfactory outcome—waiving the unauthorized insurance charges.

The pickup process was extremely slow. It took 30-60 minutes per person, and I had to wait in line for nearly an hour. Then it took another 45 minutes to complete the paperwork. The prolonged process almost caused me to miss my subsequent plans.

Good service, very considerate.

Great company, much better than AVIS. Refund of deposit is also fast.

Average.

I booked a car from Avis, but ended up with a car from a brand called DR. After searching online, I found out that DR is a brand authorized by Chery for sales in Italy. Overall, the car was in good condition, with about 8000 km of mileage, and it was fairly new.

1. The shuttle at Milan Malpensa Airport had a long waiting time, over half an hour. 2. The car was downgraded upon pickup, and the staff had a tough attitude.

It's okay.

Arrived at the rental store before 11:30 AM and was still waiting in line by 1:30 PM. There were only 1-2 staff members, with over 30 people in the queue. The waiting time was several times longer than that of other rental companies, making the pickup experience almost unbearable.

The car was great, but during the return process, they found a barely noticeable scratch on the rear bumper and charged over 100 euros. I had to claim it with insurance afterward.

Vehicle pickup and drop-off were both handled at the Hertz store, and they provided an upgraded vehicle, which was excellent. The car was in great condition. The service was straightforward without any upselling or unnecessary chatter. Highly recommended.

Pretty good. Initially planned to start in Florence, but later realized there were too many restricted areas in Florence. Decided to take a train to Siena and rent a car there instead. QEEQ quickly canceled the original booking and made a new reservation.

Very good