FIRST CAR RENTAL CAR RENTAL REVIEWS

Pretty good! Nice service!

A pretty good service experience, staff were friendly.

Car was dirty inside. Had old tissues etc on the floor. Was obviously not cleaned properly

Brilliant service and extremely quick. Would def recommend

Brilliant website would def recommend

Overall service was very professional and highly efficient, especially with all documents available online.

Mediocre

The car rental company inexplicably charged an extra 3000 Rand, which seemed like a deposit for returning the car with a full fuel tank. The staff could not clearly explain what the 3000 Rand fee was. First, they said it was for insurance, then they said it was some kind of deposit, but it was actually charged directly to the credit card instead of being held as a credit limit like usual. This fee was not listed on the order either. Thankfully, the customer service team of Zuzuche stepped in and took a long time to clarify this charge. Kudos to Zuzuche's customer service.

I booked a Jaguar XF on Zuzuche, but they gave me a Hyundai i10 at the store. The difference is significant.

Shirking responsibility, complete mess

Good.

Very satisfied with the service; I will rent from them again next time.

In the end, I was extorted for a 200 rupee cleaning fee, claiming the car was not clean, even though it wasn't dirty at all! I even gave 50 rupees as a tip, but that's just how it is in this African country. I've never encountered this situation in other countries before!

Great service, despite booking via third party. Even explained which policies we did not need due to part of eayrentcars booking.

Very good, the car was very new and easy to drive. The staff were friendly and helped us by explaining the usage guidelines.

Good

Very good

I am very satisfied with this service! From start to finish, every aspect was handled exceptionally well. The staff were extremely friendly and highly professional, making the entire experience very smooth. Both the product quality and the service attitude were impressive. Highly recommended to everyone, and I look forward to visiting again next time!

Not very reliable

Everything went smoothly

QEEQ does not reflect the ‘actual’ vehicle supplied, after checking in at the car rental counter. Not sure how important this is as I have never been offered the car specified, as it is normally ‘or similar’ Most times it’s a bit disappointing!

I booked a Suzuki Express, but the car I received was terrible. The brakes made strange noises, and the high beams were very dim, making it impossible to see at night. This time, the sincerity of the rental company is really disappointing.