CAR RENTAL REVIEWS ON DOLLAR IN CHICAGO

Satisfied

Very good.

The vehicle was overall fine to use, but during the process the front desk staff charged extra fees without informing us. When we pointed it out, they explained that they had included fuel charges and towing fees in the bill. We emphasized that we would refill the fuel ourselves upon returning the car and that we didn't need the towing service. However, the staff repeatedly confirmed whether we were sure about canceling the towing fee, saying that with snow approaching, arranging towing ourselves would cost more than their offer. After returning the car, our credit card was still charged an additional $200, and we have yet to receive a receipt explaining the charges. We plan to follow up with Dollar on this matter in the coming days.

Great and efficient.

The overall service was good and fairly clear. The only downside is that adding an extra driver requires additional payment, which is something companies like LingsCar don’t charge for.

Counter staff still tried to sell me more insurance after I told him I had full AXA coverage.

I have used QUEEQ twice now and will use again.

Great service

I added an accidental insurance for $8.99 per day. Since the staff helped upgrade the vehicle model, it was worth it overall. I didn't opt for the fuel package or toll pass.

Simple and convenient, the key is in the car, just drive away.

It's alright, but there is room for improvement.

There is no Chinese service, which is very inconvenient. We are not proficient in English, so communication with the rental staff was problematic. We were not aware that not renting an EPASS would lead to so many additional fees. The platform should inform users about this.

Very good.

Not bad.

The pickup and drop-off times were perfectly scheduled.

Very satisfied

Excellent service

Good.

Couldn't pick up the car, which made it impossible to complete the booking.

Very satisfied.

Short queue