Couldn't pick up the car, which made it impossible to complete the booking.

There is no Chinese service, which is very inconvenient. We are not proficient in English, so communication with the rental staff was problematic. We were not aware that not renting an EPASS would lead to so many additional fees. The platform should inform users about this.

I added an accidental insurance for $8.99 per day. Since the staff helped upgrade the vehicle model, it was worth it overall. I didn't opt for the fuel package or toll pass.

It's okay.

The car rental company provided excellent service.