CAR RENTAL REVIEWS ON YESAWAY IN BANGKOK

Counter staff were very very unhelpful and refused to release the car as it was booked under and different name and we used a credit card that reflected a slightly different name as our passport. We have rented in so many countries and have never encountered a request that the credit card and to match the passport name! After 45 mins of proving our identity in everyway possible, and only when we asked to speak to their management, did she suggest that we could call QEEQ to change the booking name. QEEQ only took 1 minute to send us a new voucher and we got the car. Yesaway staff has the solution the whole time but they rather spend 45 minutes trying to turn us away. Very bad experience!

Big thank you to QEEQ. 24 hour call centre. helpful and efficient staff. solved our issue in 1 minute. My go-to car rental site!

The car's tires were really in bad condition, and even after switching to another car, they were still poor and almost worn out. This led to the cancellation of my planned trip to Sukhothai, which was very disappointing. However, the customer service was excellent and completely satisfactory.

Very satisfied.

Convenient and clear process.

The service was excellent.

Very satisfied

Very satisfied.

Excellent

Both pickup and drop-off were at the airport, which was generally quite convenient. The car itself was in great condition, but the only downside was the overwhelming number of mosquitoes inside the car at the time of handover. There were at least 30 to 40 mosquitoes in the vehicle. Since the handover took place at the airport, the car hadn't been parked for long. When I first got the car, I had to both familiarize myself with its condition and frantically deal with the mosquitoes, which was actually quite dangerous. I'm not sure why there were so many mosquitoes. Even after using mosquito repellent spray, it didn't help. I had to stop several times during the trip to try and get rid of them, but I couldn't. It felt like I was surrounded by a swarm of mosquitoes. I suggest the rental company address this issue before handing over the car.

It's okay. The vehicle is relatively old and has issues. The store delayed the pickup time but refused to extend it. Overall, the service attitude is acceptable.

Very satisfied, any minor issues were promptly and efficiently resolved.

Excellent

Patient and attentive service.

Very satisfied

Great service.

Very authentic.

Satisfied

Satisfied

The staff communicated in English, Thai, and Chinese, provided enthusiastic assistance, and thoroughly explained the car conditions and return route. The vehicle was in excellent condition, and the experience was very positive.

Very satisfied, I think the rental company's value for money is excellent.