QeeQ saved the day with bad rental company

Felicia Ho

Thailand

Reviewed: Wed, Jun 18, 2025

About YESAWAY: 4.0 /10

Counter staff were very very unhelpful and refused to release the car as it was booked under and different name and we used a credit card that reflected a slightly different name as our passport. We have rented in so many countries and have never encountered a request that the credit card and to match the passport name! After 45 mins of proving our identity in everyway possible, and only when we asked to speak to their management, did she suggest that we could call QEEQ to change the booking name. QEEQ only took 1 minute to send us a new voucher and we got the car. Yesaway staff has the solution the whole time but they rather spend 45 minutes trying to turn us away. Very bad experience!

About QEEQ: 10.0 /10

Big thank you to QEEQ. 24 hour call centre. helpful and efficient staff. solved our issue in 1 minute. My go-to car rental site!

Reply by Qeeq:
Thank you for providing feedback on our website. We sincerely apologize for the unsatisfactory car rental experience you had. We are continuously collecting and evaluating your feedback to improve our processes and provide better service. If you have any further suggestions or concerns, please do not hesitate to contact our 24/7 customer service center. We appreciate your feedback and it will encourage us to make progress. Your satisfaction is our top priority, and we hope to remain your preferred choice in the future. Wishing you a pleasant day!