The car was perfectly adequate and clean, but had clearly been in numerous minor accidents before. Avis' fast track service did not work / was not available at this agency despite having filled in my details in advance.
Had a problem with rental car and had to be replaced on day 3 of our holiday, but was sorted out with Avis with an upgraded vehicle , sent a taxi to our accommodation to take us back to the airport and pick up replacement
Rented a car for six hours, and despite saying I didn't need insurance, I was forced to buy full coverage, which cost over 400. The total rental ended up costing 300 plus the insurance, making it more expensive than taking a taxi. Ridiculous.
“Went smoothly for a first time customer. No mysterious charges or issues (nearly a week on)”
About AVIS:7.0/10
Counter staff lady spoke English well and explained everything but was slightly dead pan. Offered to upsell with full insurance and also to a slightly better car, but not at all pushy. Explained tolls and previous damage to vehicle.
About QEEQ:10.0/10
Contacted customer service and received prompt attention. Good communication and tips by email/Whatsapp throughout the booking. For some reason my booking was duplicated on Avis's system. They used the booking with the reference code from the email. I don't think I was double charged.
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