Okay

Apart from the usual insurance promotion, they also offered an additional 24 euros per day for a model upgrade. I insisted on keeping my original booking, but the car I received ended up being the recommended upgraded model. The deposit was refunded promptly and I received it the same evening.

No issues with the paperwork, but the pick-up point was a bit rundown, and there wasn’t enough staff. There are just too many people renting cars in Sicily, and the staff seemed overwhelmed, plus the sun outside was scorching.

Not many people waiting during the off-season, and they use a number system.

Hopeless dropping the car off, we just left it in the end. We had an issue with the first car and we had to get a taxi 1.5 hours back to the airport to pick up a replacement!