More expensive than shown

Great value for money so no complaints other then sometimes the cars are not cleaned properly.

When I called the contact center it kept on going on to the IVR, ultimately someone answered who seemed uninterested. Getting to your pick up point was a challenge since the call center told me a different stop than what it was. When I reached the pick-up point I tried self service machine which didn't work. When I tried to get attention of the staff at the counter, I was told rudely because I'm late they wont work for me. The chap was using foul swear words with his colleagues in Indian language while I was at counter, least mindful of the fact that I could understand Indian language. I saw a customer break into tears because your crew charged him $350 for a scratch on the wheel. For a moment I thought I had signed up to a scam shop and was scared if the same fate awaited me at the return. It was stressful. Best part of return the chap was fresh as a daisy even if it was almost midnight. He took the keys and completed the process in minutes. That still doesn't change for me the impression I got when I came to pick-up, I will always be scared that I could be paying $350 for a scratch so while I value this survey, you wont' be seeing me again ever !!

Didn’t get the car we booked. Waited more than 45 minutes to get a different car. Counter staff scared us into buying insurance. Guy who handed over the car just gave the keys. He didn’t show operations of the car. He didn’t show mileage recorded. Fuel gauge was @ 75% mark. When complained, I was informed that in this car this is max. But when I returned the car, the indicator went to full. I have been cheated for more than 10 pounds of fuel. Didn’t offer to drop to waverly station.

It’s fine

Unclear booking process. Took 2 hours to get the car. Firstly we were advised to stay in the wrong queue. Upon getting to the top of the queue we were told the booking was not in the system. It then took over 15 minutes to rectify this issue, and there was no explanation what had happened, even though we were repeatedly asked if we were sure we hadn’t cancelled the booking, despite have a booking confirmation with us. The Company then refused to use the credit card used for the booking to cover the deposit nor would they take google pay with the driver’s name which resulted in an extra cost of £111. This was not a good customer experience and I would not recommend this service to others

Great service, very friendly and helpful gentlemen looked after us at both check in and out and was kind enough to give us a lift to our hotel. Thank you.