When I called for pick up I was told where to wait and that 'Colin' would meet me there but was not told what vehicle he would be in and when he arrived (after over half an hour's wait) he did not introduce himself, show any identification or any proof he worked for Easirent. As a lone female this was un-nerving and I was fortunate another customer was picked up at the same time so I was not alone in the car with this stranger going to an unknown destination. Within an hour of picking the car up, a warning light came on about tyre pressure. I checked these myself and when I called the office to report it, they advised it was a known ongoing problem but had not informed me about when I collected the car.

All good.... quick and no problems at all

Waited about an hour to be served so was late for my work. Car was dirty as pressure washer was not working so it was difficult to check condition of the vehicle. The previous renter obviously was a smoker as there was ash over the windows. A very poor attempt at cleaning the vehicle and an absolutely terrible amount of time waiting to be served. I won’t use this company again

Nothing could be done better counter staff and staff who prep vehicles are always helpful and kind.

Like: Helpfulness of the staff
Dislike: The length of time for pick up, and waiting at the offices whilst staff attending to other matters