First of all they didnt have the ford focus I asked for, the man informed me they only had one which wasnt in use at the moment and havent been in use for some time.I didnt feel comfortable driving the clio so I asked for it to be change the man cleaning the car had no problem with this however the man on the desk did and started arguing with his colleague right for front of me he was very aggressive and unprofessional and it was quite scary to be honest

Extremely helpful staff. Good courtesy bus to the location and back again. Very friendly. Item was misplaced in the car and they ensured it was returned safely.

The whole process from waiting for the shuttle bus at the airport to getting the car needed around two hours. Only one counter opened on the day of car pick-up, so there was a long queue. Otherwise, it was good.

We had a flat tire and had to make calls to four different agencies, starting with the rental site in Glasgow, before we got a new tire. It would have been much easier and faster if a spare tire was in the car. The kind gentleman who finally brought us a new tire said it was a frequent issue with rental cars.

Wait time was too long. Info required could have been collected in advance. Car provided was not as requested and was positioned as a ‘free uprgrade’ which is nonsense.