always problem

Probably because it was late, there was no shuttle bus from the airport to the pickup point, which wasn't close by. We had to spend 25 euros on a taxi. The service lady kept pushing insurance on us, even though we told her we had full coverage. This wasted 30 minutes of our time.

It has taken over two and a half hours to pick up the car. Only 3person allowed in the office at once, queue wasn’t even long, but to queue outside in the heat for this long is something crazy.

The car was excellent but I was subject to strong urging to upgrade to a flash model that I didn't want. Plus the usual dire warnings if I didn't take out the extra insurance.

Goldcar is a FRAUD. My credit card did not work, so to allow my partner's card, they made us buy some kind of extra insurance for 2 times more than we initially spent, which also included full insurance...

They are scam artists. Stuck me with a diesel car which wasn't on my rental agreement, then charged me an extra tax ("pollution tax") when my agreement said all taxes and surcharges were included. We discovered about 45 mins. after we left the rental facility that we only got 1/2 a tank of fuel. Called the company immediately who told us to email them the photograph of our fuel gage. Never received a response. We had only driven about 80km (about 50 miles) when we noticed. I drove further than that on the return and it only took about 2 gallons and cost about 10Euros for fuel. When I returned the car with exactly the amount of fuel I got, they argued with me, blamed it on me and then charged me for fuel and a fine. They pushed it off to customer service when it was their own people who told us to email THEM. I will be disputing this with my credit card company.