Excellent! Very satisfied! The price is great!

The staff were very helpful in explaining everything, and the process was fast too.

I discovered that the vehicle was downgraded when I arrived at the rental company, and the compensation issue has not been resolved yet.

The staff at the Melbourne branch had a great service attitude. Knowing we were heading to the city center, they drew us a route and recommended parking spots, and also provided a map for pickup and drop-off routes. However, when we went to the branch near Hyde Park in Sydney to file an accident report, the staff there were not very friendly and kept insisting that if we had bought their insurance, we wouldn't have had so many issues.

The car pickup and return process was quick and efficient, which was great. However, the staff left promptly at closing time, so some minor issues were unresolved. Later, coordination was handled through QEEQ.