Process was smooth and pleasant all round.

Amazing again!

Provided car was smaller than booked (Volvo v60 5 doors instead VW Passat 4 doors), quite old and with spoiled parking assistance device. Unfortunately we agree to take it. In the middle of journey the car started to deteriorate: rare window wiper was working unproperly and trunk’s door was unable to open. But the company refused to change the car or provide some compensation because “malfunctions are only minor inconveniences”. Also one tire on the car was with very shallow tread, but were to assured “it is legal and safe”. Shuttle to airport after check-out was very slow and probable unsafe: we have waited about 30 minutes, and they have packed 10 passengers in 8-place minivan.

Great service by this rental company and would highly recommend it to anyone

First They did not have the vehicle we booked. They then said they were upgrading us and tried to give us a 9 person van. As you can imagine not ideal for traveling for parking or expense if gas. Not really an upgrade. Then they gave us an old minivan. Not what we had booked but better than the 9 person van!