Wouldn’t use Avis again.

The originally booked car model was unavailable, and only two options were provided—one could only seat two people, so we had to reluctantly accept a larger model. Moreover, the insurance for the larger model was extremely expensive. Additionally, there were no clear indications that the main driver couldn't be changed on-site. Since the person who made the reservation wasn't the main driver, we had to pay extra to add a secondary driver.

The charges were unclear. The order was 38 euros, but with an additional driver and mandatory insurance, it became over 80 euros. There was a parking ticket of 18 euros with an additional 20-euro service fee, and finally, they charged 50 euros, saying it included taxes. In the end, various fees were added. I don't recommend this company; renting a small car for one day cost nearly a thousand yuan.

I booked an automatic SUV, but they gave me a manual 1.5-liter Mondeo. Avis, I'll never choose you again.

The wait time was a bit long.

I actually wanted to rate it poorly, but I can't let the actions of a few people overshadow the great service I received when picking up the car. The person who helped me was extremely kind and attentive. I originally booked a Ford Focus, but he reassured me about the car I was given, which was a better vehicle. It was a Mercedes-Benz, and he told me to drive safely. I was worried about damaging it or having issues in the mountains. However, the service when returning the car was terrible. The employee during the rental process added insurance fees without my consent. I had already paid for insurance through the rental website and made it clear that I did not need any additional insurance. Despite this, I was asked to pay over 2000 RMB for insurance when I returned the car. I was told that I had signed the contract, which included those fees. The staff member I dealt with initially was nowhere to be found when I returned the car. To make matters worse, I recorded our conversation during pickup, showing that I had only agreed to pay a border crossing fee, but they still insisted I had to pay the extra insurance. Thankfully, I had read reviews beforehand and was prepared. I contacted the rental website, who then called the rental company. After some back and forth and threats to call the police, the rental company reluctantly agreed to correct the contract. Be sure to record everything!