Wouldn’t use Avis again.

The staff at the store speaks good English and provides excellent service, though the wait time for picking up the car was a bit long.

The charges were unclear. The order was 38 euros, but with an additional driver and mandatory insurance, it became over 80 euros. There was a parking ticket of 18 euros with an additional 20-euro service fee, and finally, they charged 50 euros, saying it included taxes. In the end, various fees were added. I don't recommend this company; renting a small car for one day cost nearly a thousand yuan.

I got scammed out of over 3000 for insurance. I did all my homework but still got ripped off.

When picking up the car, they only mentioned to keep the car documents safe but did not provide a list. When returning the car, they claimed a card was missing and forced compensation. In fact, I never opened the folder during the whole rental period until I opened it in front of the staff at return. After returning home, I asked the company to provide surveillance footage to prove they had given me this card when I picked up the car, but after half a month, they still haven't provided it. We have reason to suspect they lost the card themselves and are shifting the blame to us.

I actually wanted to rate it poorly, but I can't let the actions of a few people overshadow the great service I received when picking up the car. The person who helped me was extremely kind and attentive. I originally booked a Ford Focus, but he reassured me about the car I was given, which was a better vehicle. It was a Mercedes-Benz, and he told me to drive safely. I was worried about damaging it or having issues in the mountains. However, the service when returning the car was terrible. The employee during the rental process added insurance fees without my consent. I had already paid for insurance through the rental website and made it clear that I did not need any additional insurance. Despite this, I was asked to pay over 2000 RMB for insurance when I returned the car. I was told that I had signed the contract, which included those fees. The staff member I dealt with initially was nowhere to be found when I returned the car. To make matters worse, I recorded our conversation during pickup, showing that I had only agreed to pay a border crossing fee, but they still insisted I had to pay the extra insurance. Thankfully, I had read reviews beforehand and was prepared. I contacted the rental website, who then called the rental company. After some back and forth and threats to call the police, the rental company reluctantly agreed to correct the contract. Be sure to record everything!