There was an African-American female staff member who had a terrible attitude, like we owed her money. Half an hour after picking up the car, we were informed of several complaints against us. We were asked to return the car to the rental office, and our order was forcibly canceled without a refund. When we requested details and evidence of the complaints, we were told that the complaints were only received over the phone with no specific details provided. Isn't this just a scam targeting Chinese people?

Service was fairly good, staff were quite welcoming

Very dissatisfied

Staff were helpful at pick up and drop off. The upgrade to a slightly larger car suited us well.

Although they had computer issues, ended up with an okay car.