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Will NEVER again do business with Budget-Avis

Reviewed: Sun, Jan 5, 2020
About Budget: 6.7 /10
Rented a car from Oct28th to Nov11th in Johannesburg South Africa. At the counter, they were not pleased with the price already paid with "Easyrentcars". I had to pay for a second driver and an authorisation to cross border travel. They changed averythong in the contract, trying to make me pay more than the fees for these to addons. Finally, the final contract was to be R1004 more. They charged me R2275 on my card on the same day and I saw it when I received my account during december. They don't answer to my demands for a refund. A SCAM !!??
Medium SUV | Toyota RAV4 or similar

Relevant Reviews on Budget in South Africa

Jonas Wilson

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Reviewed: Wed, Jan 23, 2019
About Budget: 10.0 /10
The black lady at the counter was very enthusiastic. The car rental desk at Durban Airport was very flexible, and there was basically no queue. With complete documents, the car pickup procedure was completed in five minutes, and we hit the road happily.
About QEEQ: 10.0 /10

L.Tasse

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Intermediate | Toyota Corolla or similar
Reviewed: Sun, Jan 5, 2020
“Will NEVER again make business with Budget-Avis”
About Budget: 6.7 /10
Rented a car from Nov11th to Nov23rd in Cape Town South Africa. At the counter, they pushed me with an « upgrade » for an increase of R1961 over the price already paid with "Easyrentcars". Finally, they charged me about R3150 on my card on the same day and I saw it when I received my account during december. They don't answer to my demands for a refund. A SCAM !! A nice plus to this situation is that there were some scratchs on a hub cover when I took charge of the car but the staff told me itw as so light, itw as nothing. After returning the car, they now want to charge me almost $100 for ONE hub cap !! ANOTHER SCAM !!??

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Intermediate | Toyota Corolla or similar
Reviewed: Mon, May 13, 2019
“Great booking experience, good car and value, poor customer service from rental provider”
About Budget: 7.3 /10
The wait time was unacceptable. It took almost 90min before we got to the front desk and another 20 before we were in our car, not acceptable.
About QEEQ: 10.0 /10

S.Rees

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Economy | Volkswagen Polo or similar
Reviewed: Fri, Feb 22, 2019
“Not bad”
About Budget: 7.7 /10
Happy with car

S.KRUGER

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Economy | Volkswagen Polo or similar
Reviewed: Sat, Jan 26, 2019
About Budget: 6.0 /10
The car was brand new but overheated and left us stranded. In South Africa thats a serious position to be in. Customer service at budget took more than an hour to get back to us with a plan. They came and picked up the car and we never heard from them again!

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