A positive experience

Excellent

Cheaper rates, but dont expect the newest cars compared to Hertz / Sixt. Overall still a vehicle in good condition, but lacking some of the comfort features like Airplay. Vehicle was well maintained, and we did not experience any breakdown during our 6 days drive

Smooth booking. However, price drop protector did not kick in. I manually checked and discovered a cheaper rental. Had to cancel and rebook myself.

Best service. One of cheapest car rentals, with highest quality. Booking process is really simple and instructions provided are crisp. Although the location is a little away from the airport, they provide free shuttle from and to airport. The guys at the desk are highly ptofessional and punctual. At the end of my rental period, I had drop off time of 7 am at their facility, 4 to 5 km away from which opens at 7. My flight was at 8 and I had some apprehension. But, to my relief I was at the airport at 7.11am. Because, the guy came at 6.59, quicky checked the car and dropped me off to the airport. Highly recommend.

This is one of the best apps.

Worst car rental ever. 1. Lack of communication between staff. One staff calls and confirmed that I have a flight at 8 am with check in close at 730. I arrive at the car company to drop off at 7.10 and there is no van to drop me off till 725 pm. And the person on the front desk (Vincent) couldn’t tell me in English about when the driver will come. Instead he seemed frustrated when I was asking the same question again and again or else I could have booked a cab and not missed my flight. He was attending another client and finally he said aiyah aiyah, let me check ur car (in front of the other client and with a Chinese accent- highly unprofessional and should be a driver rather than a front desk staff). In the end I missed my flight and had to pay 150 to get my next flight for 11 am. This company is such a waste of my time and money and I only wish I had paid a little extra to book a car at the airport. The place appeared unorganised. The car which i ordered was not the same I got. I got an SUV but I ordered a compact car. The girl seemed proud that I got a bigger car, but sadly she didn’t know that I’m used to driving small cars and find parking of these big cars very challenging. The same happened, it was not convenient to drive but I managed. I called my car insurance to get a rental car insurance sorted before I drove off. When I was picking up the car, the girl took pictures of car condition from every angel (which I think was unique).

The car exceeded my expectation. Able to accommodate all my family of 6 and almost like 9 luggages (including small bags big bags)

Price drop protector unable to find in the FAQ